Member Experience Manager| The Baylor Club
Waco, Texas
Employer: AEG
Industry: Other (consulting, membership, non-profit, real estate)
Salary: $67000 - $73000 per year
Job type: Full-Time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Member Experience Manager is dedicated to curating and enhancing "ClubLife" and increasing Club Member Growth. This individual is the face of the club and are responsible for sourcing, enrolling, onboarding, and connecting new Members. In addition, this role creates and hosts activities with the current Members and their guests to demonstrate Pride in Belonging.
Reports Directly To: General Manager
This role pays a yearly wage of $67,000 to 73,000 plus bonus
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Oct 24, 2024
Responsibilities
Day to Day
Responsible for budgeting of dues lost, resignations and downgrades
Qualifications
Overview
The Member Experience Manager is dedicated to curating and enhancing "ClubLife" and increasing Club Member Growth. This individual is the face of the club and are responsible for sourcing, enrolling, onboarding, and connecting new Members. In addition, this role creates and hosts activities with the current Members and their guests to demonstrate Pride in Belonging.
Reports Directly To: General Manager
This role pays a yearly wage of $67,000 to 73,000 plus bonus
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Oct 24, 2024
Responsibilities
Day to Day
- Lead Member Experience Team in executing Membership Experience strategic plan.
- Create ClubLife experience according to brand standards.
- Ensuring a vibrant and connected member community.
- Focus on At Risk Member Intervention and increased retention practices.
- Communicate to employees and Members consistently and concisely via all channels.
- Execute all Member Events and Programs with member and committee feedback.
- Onboard/ new member connect steps.
- Create storytelling and content focused communications.
Responsible for budgeting of dues lost, resignations and downgrades
Qualifications
- Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
- .Experience of 3-5 Years in Hospitality, Customer Relations, or Marketing & Communications
- Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising. 4.
- Prior experience in leading a team or project to a successful outcome is preferred.
- Advanced knowledge working with Microsoft Office suite, including Word, Outlook, and Excel.
- CRM/Salesforce.
Created: 2024-09-11
Reference: 2088967
Country: United States
State: Texas
City: Waco
ZIP: 76798
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
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