Membership Coordinator

Salary: $45,000/year

Company Description

More than 350,000 users coast to coast leverage Volo to organize, meet, communicate, and play within their community through sports and social activities. Whether it's a performance sport like soccer or a virtual activity like cornhole, Volo provides something realreal interaction, real activity, real fun, and real impact.

Volo is a movement-for people and by people who want to connect more meaningfully to each other.

More Than a Job

• Annual company events such as Summit Retreat & Volo Games Field Day
• Healthcare and 401k benefits available
• Free sports leagues & events
• Company Memorabilia

Proof We Are Awesome

• Ranked Among Inc-5000 Fastest Growing Companies
• Serving more than 45,000 kids in free youth programs
• Over 350,000 Adult Participants Nationwide
• 8 City Markets & Counting...

If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.

Job Description

Daily Sports Product:

• Lead the local Pickups, Daily Play, Tournaments, Happy Hours, and Events
• Work with National operation teams to determine and build out programming needs
• Assure quality control and strength of daily sports programs
• Analyze performance data, past signups, and pricing to fine tune daily sports offerings
  • Market research on performance overseeing feedback loop of why people cancel/what are people interested in
• Work closely with the national Volo Pass team for membership tie-ins
• Spearhead efforts to grow the local daily sports program user base through increased membership sales and marketing
• Execute all functions pertaining to new membership, onboarding of members, and member retention

Customer Service:

• Resolve any emerging problems that our customers might face with accuracy and efficiency
• Anticipate and provide proactive solutions to prevent problems from arising in the future
• Train local teams to provide excellent on-site experience
• Monitor player experience feedback and run focus groups to improve product
• Act as local Volo Pass member concierge
• Provide onsite and online customer service

Operations:

• Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessary
• Support on-field game day operations of daily sports programming
• Build game schedules
• Make weather decisions, communicate to players & reschedule games accordingly
• Update the daily program planning sheet
• Update Website - programs, rules, venues, policies
• Assist with the training of part-time staff on the execution of daily sports programming

Qualifications

MUST-HAVES

• Minimum of 1-3 years of professional experience
• Ability to work nights and weekends
• Can coordinate organizational tools and resources effectively and comfortably
• Can navigate a fast-paced, ever-changing environment with minimal supervision
• Excellent written and verbal communication skills
• Dynamic personality interested in working in, and contributing to, a fun and active sporting environment

"WOW" US WITH ...

• Experience in sport or event management and/or business development capacity
• Excellent organization skills

Ready to join our team? What are you waiting for?!
Additional Information

This role is non-exempt for FLSA purposes and is eligible for overtime pay.

All your information will be kept confidential according to EEO guidelines

Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or company policy. We strive to create a healthy and safe workplace and we prohibit harassment of any kind.

Volo partners with TeamWork Online, connecting people to sports jobs, careers, and internships for more than 30 years. Visit our page here to learn more.

Job Questions:

1. Are you available to work evenings and weekends?
2. Are you authorized to work lawfully in the United States for Volo?
3. Will you now or in the future require Volo to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.

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