Meta Reality Labs (RL) is seeking a seasoned partner manager to join the Content organization. As a Creator Relations Manager, you build and manage strategic partnerships across top tier, third-party creators building for Horizon Worlds. You will support creators 1:1 driving growth, creating scaled ROI-positive strategies, and driving satisfaction in innovative ways. You will serve as a consultative product expert and lead as the core expert for build and publishing planning, strategy and measurement. You will collaborate across internal cross-functional partners to support the org's strategic priorities, drive data decisioning, and provide actionable recommendations. The ideal candidate will have strong gaming or industry knowledge, experience working with digital creators and experience working within fast-paced, innovation programs. You will enjoy helping creators succeed and have a desire to push existing boundaries to build new innovative solutions for Horizon World creators. You will be knowledgeable about and enjoy understanding customer needs and uncovering the behaviors and motivations that drive the choices our creators make. With problem solving skills, you will be able to contribute unique ideas and work collaboratively with our cross functional partners, to design, build and test solutions for our top creators. You will lead cross functional partners in brainstorming and innovation exercises, working as a team to identify unique opportunities to grow our business. Success in this position requires excellent project management, innovation and strategy skills, experience working with digital creators 1:1 and outsourced vendors and the ability to thrive in a dynamic and fast changing environment. We are looking for someone who is skilled at creating inclusive spaces when solving hard problems, recognizing diverse perspectives, and designing and leading complex cross-functional initiatives in early-stage tech industries. This role requires influencing executive leadership.

Metaverse Creator Relations Manager Responsibilities

• Serve as strategic metaverse partner to top tier, third-party creators fostering platform affinity


• Serve as platform advisor guiding Horizon World creators to build higher quality content and drive creator success


• Drive and measure creator engagement and performance metrics identifying optimization opportunities for improving portfolio KPIs


• Use data and insights to guide strategy and implementation of creator relations approach to sourcing and supporting top tier creators


• Outline and oversee measurement strategy, tracking and results delivery of portfolio


• Oversee internal account operations (e.g. troubleshooting issues, account set up, etc) on behalf of creators


• Be customer, product and vendor champion with new product and program launches


• Make data-informed decisions to drive individual performance and manage competing priorities


• Partner with cross-functional teams to build and deliver the best in class solutions for third-party creators


• Identify opportunities to improve creator products and the creator experience and influence action


• Work effectively in a collaborative environment

Minimum Qualifications

• 5+ years on partner relations or program management teams


• 8+ years of related experience working with digital creators, game developers, partner management or digital marketing


• Experience translating insights and data into highly impactful results


• Proven communication, influencing and problem-solving skills


• Resourceful, action-orientated with experience to get things done independently and overcome obstacles by developing creative solutions to problems


• Bachelor's Degree or higher

Preferred Qualifications

• Expertise in digital goods publishing or equivalent experience


• Extensive knowledge of digital business models and technology


• Proven track record with high standards of professionalism


• Exceptional interpersonal skills and ability to develop strong working relationships inside and outside Meta


• Creative, resourceful, detail-oriented, highly organized


• Excellent communication skills


• Meeting multiple objectives in an entrepreneurial environment autonomously