MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The Summer Interns are given learning opportunities to experience the Provider Network Operations aspect of the health insurance community. The interns will be assisting Provider Network Operations with provider directory review, provider operation inquires (i.e. updating provider demographic information into data systems). They will be fully engaged with the provider operations process.

Join us this summer (June - August) for a highly interactive and engaging internship experience where you get to work alongside various departments to develop your skills and learn more about the health insurance and healthcare industry.

Department Requesting: Undergraduate Student

Interns will also participate in workshops, activities and other events organized by MetroPlusHealth

*Note: This is a paid internship program. Prospective interns must be current students attending an accredited College or University and must be 18 years or older to be considered.

Job Description

• Assist Provider Network Operations Department with the provider portal registrations and support and triaging provider service inquires from Salesforce.
• Research and outreach providers for returned correspondence, demographic verification, and other tasks as needed.
• Assist with Access & Availability demographic update requests and responding to project inquiries from Provider Relations staff and providers.
• Assists with outreach of targeted Providers for education campaigns on various departmental initiatives (i.e. Par lab referrals, Provider Portal navigation assistance, SharePoint site updates).
• Assists with the development and use of electronic on-line tools.
• Provider outreach for follow up on inquires.

Minimum Qualifications

• Knowledge of Microsoft Excel and Word
• Be able to handle a large volume of work and multitasking skills.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication