Summary

The GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. This position is located in the Chief Administrative Office, Field Operations, Atlanta, GA field office. As a Mission Support Assistant you will be responsible for carrying out a variety of clerical and administrative tasks in support of office processes and procedures.

This job is open to

• Federal employees - Competitive service
  
  Current or former competitive service federal employees.
• Individuals with disabilities
• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans

Clarification from the agency

Status Candidates (Merit Promotion and VEOA Eligibles)

Videos

Duties

As a Mission Support Assistant, AC-0303-II, your typical work assignments may include the following:

• Performing on-site office support work, including administrative functions in a multi-tasking environment and in accordance with federal and GAO processes, policies and regulations, in the office on a regular, recurring, predictable bi-weekly schedule;
• serving as point of contact for general administrative inquiries, requests, or questions and responding orally and in writing;
• processing time and attendance documentation, applying appropriate agency and federal policies and regulations;
• processing external training requests, including registration, payment, or invoice reconciliation, applying appropriate agency and federal policies and regulations;
• working with other mission support staff to troubleshoot problems pertaining to processing time and attendance, processing external training requests, approving travel documentation, and auditing time and attendance records;
• auditing and approving travel vouchers, including communicating with employees to resolve issues;
• communicating and coordinating with staff members in other agency components, including facilities management, procurement and supply, security and safety, travel, training, budget, and human capital to arrange for services and acquire materials for the field;
• training new employees on administrative policies and procedures, such as time and attendance, travel, and external training requests;
• processing actions to acquire supplies, travel, training, and mail services to ensure timely and effective service;
• preparing a variety of communications and adapting formats to ensure that standard language and templates are correctly used for the specific task;
• providing administrative support for internal and external training events;
• serving as the back-up to the Security Officer to help ensure proper handling of classified materials and SIPRNet;
• working across the organization to service staff in other field and headquarters locations as necessary; and
• performing on-site front Office responsibilities in the office on a regular, recurring, predictable bi-weekly schedule including but not limited to: answering phones, setting up conference rooms (involving furniture moves), scheduling video conferences, shredding documents, mail services, greeting customers, maintaining office supply inventory, serving as emergency management POCs such as floor warden, escorting maintenance staff or contractors, and maintaining the copiers/printers.

Requirements

Conditions of Employment

You must meet all qualification requirements before the announcement closes.

1. You must be a U.S. citizen

2. You may be required to submit a financial disclosure statement.

3. You must be suitable for federal employment.

4. Registered for Selective Service, if applicable. (www.sss.gov).

5. Completion of a probationary period may be required

Qualifications

Applicants must have at least one year (52 weeks) of specialized experience at the AC-I, GS-7 or equivalent level that has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience must include at least 2 of the following activities: (1) processing purchasing actions for goods and/or services, (2) utilizing web applications to complete travel authorizations, processing travel reimbursement/vouchers, and/or processing training requests, and (3) reviewing time and attendance automated systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education requirement for this position.

Additional information

Form I-9, Employment Verification and the Electronic Eligibility Verification Program - GAO participates in the Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. If selected, the Form I-9 will be required at the time of in-processing. Click here for more information about E-Verify and to obtain a copy of the Form I-9.

This is a bargaining unit position.

Based on the staffing needs, additional selections may be made through this vacancy announcement.

Travel and relocation expenses will not be paid for by the GAO.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit https://www.sss.gov/RegVer/wfRegistration.aspx.

Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the assessment questions. Please make sure that your responses to the assessment questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Administration and Management, Customer Service (Clerical/Technical), Oral Communication, and Writing

To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12448535

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  You must provide a complete application package which includes:
  
  Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.
  
  Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD-214 or if you are currently active duty: an official statement of service from your command. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
  
  If you are applying under Military Spouse Preference, you must Proof of marriage to the service member and the service members DD-214 (member 4 copy); or Proof the service member was released or discharged due to a 100 percent disability; or Proof of the service member's death while on active duty.
  
  Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.
  
  If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.
  
  If you are applying as a Former Peace Corps and AmeriCorps Vista Volunteers, you must submit Certification of this volunteer service.
• How to Apply
  
  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
  
  A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
  
  - To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  - Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  
  - After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  
  To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  
  If you are unable to apply online, please contact Matthew Myatt at MyattM@gao.gov by 4 p.m. on the closing date of the announcement.
  
  For technical issue with USAJOBS: Please refer to the USAJOBS help page.
  
  Agency contact information
  
  Matthew Myatt
  
  Email
  
  myattm@gao.gov
  
  Address
  
  Government Accountability Office
  
  Human Capital Office
  
  441 G Street NW
  
  Washington, DC 20548
  
  US
  
  Next steps
  
  After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
  
  If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

You must provide a complete application package which includes:

Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.

Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD-214 or if you are currently active duty: an official statement of service from your command. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.

If you are applying under Military Spouse Preference, you must Proof of marriage to the service member and the service members DD-214 (member 4 copy); or Proof the service member was released or discharged due to a 100 percent disability; or Proof of the service member's death while on active duty.

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.

If you are applying as a Former Peace Corps and AmeriCorps Vista Volunteers, you must submit Certification of this volunteer service.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you are unable to apply online, please contact Matthew Myatt at MyattM@gao.gov by 4 p.m. on the closing date of the announcement.

For technical issue with USAJOBS: Please refer to the USAJOBS help page.

Agency contact information

Matthew Myatt

Email

myattm@gao.gov

Address

Government Accountability Office

Human Capital Office

441 G Street NW

Washington, DC 20548

US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request