Mobile Device Management Administrator (Lead User Technology Specialist)

ABOUT THIS POSITION

With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.

The Information Technology Services department has an opening for a Mobile Device Management (MDM) Administrator. In this position you will be responsible for configuring, maintaining, and training of the MDM solutions. You will be interacting directly with City personnel with mobile devices, maintaining high levels of system availability and customer satisfaction.

Additional responsibilities include:

• Develop and test provisioning processes for all mobile device platforms.
• Provide detailed training and consultation to other IT support team members.
• Analyze and track agency mobile device usage.
• Develop and maintain detailed technical documentation.
• Manage the Mobile device function including development of the service.
• Advanced troubleshooting abilities to resolve issues.
• Create and promote an environment of pro-active support and remote management, actively reducing incidents and problems.
• Perform root cause analysis and remediating system issues.
• Configure Device Management console settings.
• Analyze system changes, providing consultation to customers.
• Manage and add devices.
• Manage subscriptions and Apple APN certificate renewals.
• Manage and assign Role Based Access Controls (RBAC).
• Perform other responsibilities as requested by leadership.

IDEAL CANDIDATE

• Knowledge of Apple and Android products.

SALARY

Pay Range: $86,590.40 to $121,825.60/annually.

Hiring Range: $86,590.40 to $110,510.40/annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Two years of professional level experience providing technical support for system infrastructure and/or software, plus one year working in a large-scale environment and supervising highly technical staff.
• Bachelor's degree in computer science, math, electronic systems engineering or a related technical field.
• Other combinations of experience and education that meet the minimum qualifications may be substituted
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Five years of experience managing servers.
• Two years of experience managing Mobile Device Management solutions.
• Two years of experience working in cloud-based solutions.

RECRUITMENT DATES

Recruitment closes September 23, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications. Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Lead User Technology Spec, JC:09780, ID# 55596, 9/10/2024, USM, KA, Benefits: 007.

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.