Motor Carrier Program Specialist, #02245

Title: Motor Carrier Program Specialist, #02245

State Role Title: Program Administrative Specialist I

Hiring Range: Commensurate with experience, up to $55,650

Pay Band: 4

Agency: Department of Motor Vehicles

Location:Richmond, VA

Agency Website:www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Do you enjoy working with transportation or commercial motor vehicles? Do you have a drive to serve others? Then this is the position for you!

The Virginia Department of Motor Vehicles is in search of an enthusiastic, customer service driven professional to join DMV's Motor Carrier Administrative Operations as a Motor Carrier Program Specialist. In this position, you will perform a variety of duties associated with the International Registration Plan (IRP), Performance Registration Information System (PRISM), and International Fuels Tax Agreement (IFTA).
Responsibilities Include:
• Answering complex questions and educating customers about federal and state requirements applicable to their business, and shares information about DMV services and benefits Virginia offers to the motor carrier industry
• Handling escalations and providing resolutions to customer issues, questions, and inquiries
• Updating work statuses to assist in tracking and managing work while ensuring quality service for all customers
• Performing work associated with customer assessments, refunds, problem applications and tax returns, apportioned registration, and accounting for and reconciling funds processed
• Application management for document retrieval by work preparation, scanning and indexing

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

• Ability to interpret, apply, and articulate tax law, rules, regulations, policies, and procedures
• Possesses some or can quickly develop a comprehensive knowledge of federal and state laws and regulations pertaining to the licensing, tax, and operational requirements of motor carriers and interpret and apply this information to motor carrier customers
• Experience analyzing and interpreting IFTA tax returns, documents, and reports
• Strong oral and written communication skills; communicating in a courteous, professional, and tactful manner
• Experience working cooperatively with others in a team environment
• Strong typing skills, use of a personal computer, and automated information systems
• Must possess a strong customer focus
• Experience adapting to changing work demands and environments
• Strong working knowledge of accounting principles and practices and demonstrated ability to apply mathematical concepts to calculate and verify tax computations
• Experience managing multiple assignments simultaneously and working under pressure during peak workload periods
• Must be able to work Monday-Saturday with varying hours to meet agency business needs

Additional Considerations

• Knowledge in the IFTA program
• Knowledge in the IRP program
• Knowledge in the PRISM program
• Knowledge in Commercial Motor Vehicles

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver's history and criminal background check. A fingerprint-based criminal history check will be required on the selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.