Move-in and Billing Coordinator
Overland Park, Kansas
Employer: Advantage Tech
Industry:
Salary: Competitive
Job type: Full-Time
JOB DESCRIPTION
Job Title: Move In and Billing Coordinator
Who you are:
ideal candidate is a customer service focused team player that thrives in a fast paced environment, pays attention to details, and demonstrates excellent organizational skills.
What you will do:
Required Skills and Competencies:
Job Title: Move In and Billing Coordinator
Who you are:
What you will do:
- Provide excellent customer service while communicating with community customers via phone and email to gather information for billing and move-in purposes.
- Confirm sales and validate rates in a timely manner
- Identify customer concerns and escalate those concerns to the appropriate team.
- Prepare and format reports in Microsoft Excel and Goggle Sheets for customers with multiple invoices and send clear, detailed written correspondence to the customer.
- Format and upload reports from organizations into the Charges Platform for processing.
- Document all activities and tasks in the Charges Platform.
- Update customer contact information in the CRM.
- Work across multiple internal teams including finance and account management teams to address customer needs.
Required Skills and Competencies:
- Skilled at communicating professionally and succinctly with customers both over the phone and through email.
- Ability to initiate high volume of outbound calls to confirm move-ins with customers
- Highly organized and efficient; able to independently manage their time in a fast pace environment.
- Extremely dependable and willing to take responsibility
- Expert at prioritizing multiple responsibilities while meeting or exceeding key performance indicators.
- Capability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
- Adequate computer skills necessary, including Microsoft Excel and Google suites.
- Bachelor's degree preferred
Created: 2024-04-19
Reference: X2aJEQuYOn1U
Country: United States
State: Kansas
City: Overland Park
ZIP: 66214