Job Description Summary
Under the direct supervision of the Office Manager the Lead MOA/Scheduler oversees daily administrative operations in assigned area. Responsible for providing scheduling staff with direction with regard to daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow. Promotes teamwork, professionalism, communication and staff development.

Entity
University Medical Associates (UMA) Only Employees and Financials

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC001993 UMA AMB MULT Chuck Dawley Medical Park CC

Pay Rate Type
Hourly

Pay Grade
Health-22

Scheduled Weekly Hours
40

Work Shift

Job Description

Weekly Responsibilities:

• Weekly email to team with upcoming schedule and events (Thursday or Friday)
• Recap to supervisor about trainees
• Complete weekly schedule for team members each week.

Daily Operations:

• Arrange and manage coverage for all areas at all times
• Manage lunch coverage daily
• Monitor team members presence at the desk and professionalism
• In emergent situations will authorize team members to leave if the supervisor is unavailable. This will be communicated to the supervisor.
• Delegate with Supervisor: assignments, responsibilities and coverage
• Assess daily coverage needs for check-in and check-out.
• Crosstraining - Make sure Lead is knowledgeable in all home team clinics, as well as general knowledge of all outpatient registration areas. Work with supervisor to determine appropriate rotation of assignments to ensure that all team members have advanced knowledge of all areas of registration responsibility.
• Shift responsibilities throughout the day as patient volume requires
• Review check outs per clinical protocol. Make sure registration team follows correct documentation for “no” check out notes in system.
• Identify and follow up with supervisor on any issues or concerns regarding personnel or workflow operations.
• Will assist with Rounding on team members.
• Ensure that the Missing Reg Items, Workqueue, and Charge Review Workqueue have been cleared out.
• Review doxy/virtual check outs daily for completion by team
• Review CTM’s check outs for accuracy and communicate results to supervisor
• Deescalate any situations that arise and alert supervisor immediately
• Work overtime and weekend duties as needed
• Actively involved in ongoing training for team members and assisting when a team member is in need of additional training

New Hires:

• Will meet with each new team member on the first day to review policies, procedures, provide a tour of facility and handle introductions, etc.
• Will ensure that 30 and 90 day paperwork for new hires is completed.
• Will setup meetings with supervisor, lead and new hire to meet during the first 90 days to review progress
• Will ensure that preceptors are sending out weekly recaps detailing the training.

Safe Access:

• Will be the backup for the safe in the event that the other team members are not available.

Additional Job Description

Required Minimum Training and Education:Knowledge, skills, and experience: High school diploma and two to three years of administrative experience or Associate's degree and one to two years medical experience or a Bachelor's degree and one year related experience; previous healthcare experience preferred. Typing speed of 25CWPM and computer experience required. IDX, Medical Terminology, and knowledge of insurance preferred. Consistently demonstrates excellent communication and interpersonal skills, professional demeanor, and guest relation

Required Licensure, Certifications, Registrations: N/A

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees