Introduction

We are dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations, DNR staff manage fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.

The Wisconsin DNR is hiring an LTE (Limited Term Employee) Customer Service Representative position(s) at our downtown Madison Office location. This position will require full-time work, 40 hours per week.

Position Summary

This position has primary responsibilities to review applications, authenticate documents, determine eligibility, determine identity, issue registration products and boat titles. Vehicle registration types include original, renewal, duplicate, government, fleet and transfers. The position is also responsible for the monitoring of pending (i.e. incomplete) registration applications, preparing notices to customers who have yet to fulfil the requirement of providing required documents or information. This position also documents returned registration products, notifies customers of returned products and obtains address verification from customers.

60% Application Processing

• Process applications consistent with statute, administrative rules, and policies and procedures.

• Validate vehicle and ownership information. Validate supporting documentation for requirements, accuracy, and proper signature.

• Determine correct fees through review and application of appropriate fee schedules.

• Determine and request from customer all necessary supporting documents and forms, and review for authenticity, acceptability, and reasonableness.

• Resolve registration problem transactions. Serve as a program expert to CS staff and external customers for escalations.

• Merge customer data if there are multiple records on file.

• Prepare and/or issue registrations and titles to the public.

• Proficiently use business systems to review applications and requests to determine whether discrepancies exist. Review and evaluate vehicle documents to determine whether they satisfy requirements and advise customers on resolving discrepancies.

• Maintain an advanced understanding of system errors, processing work-a-rounds, and department policies to efficiently manage title and registration records.

• Ensure that batch is balanced and submit R/R requests in a timely manner.

• Ensure that daily processing totals matches the check total for deposit.

• Ensure that batches are balanced, and refund requests are submitted in a timely manner.

20 % Vehicle Records Maintenance

• Sort and process daily mailed in applications.

• Remove transactions that are incorrect or incomplete. Re-enter transactions correctly, prepare products for customer and inform customer why a product was re-issued.

• Monitor pending transactions and send monthly pending letter reminders for customers to complete their registration.

• Archive completed vehicle registration applications in Sharepoint in a regular basis. Correct any meta-tagging errors.

15 % Administrative Support

• Respond to Assistance Requests from CS staff, inquiries from dealerships or customers; research problems and provide guidance.

• Explain program policies and procedures in responding to customer requests. Provide answers to questions or requests for information.

• Advise staff and customers on how to register titled recreational vehicles that require additional document such as affidavits, liens, trusts, and missing titles. Process registration transactions of this nature when intervention is required.

• Apply department regulations and statutory requirements to customer circumstances in determining correct actions and responses.

• Assist with completing 7010 remove and refunds when necessary.

5% Other duties as assigned.

Salary Information

This position will pay $24.82 per hour and is in pay schedule and range 02-13. Compensation will be set in accordance with the State Compensation Plan.

Job Details

This is a Limited Term Employment (LTE) position. LTE positions do not automatically lead to permanent state employment or enjoy the same benefits as permanent employees; however, these positions do offer valuable work experience and an opportunity to learn more about career opportunities with the Department of Natural Resources and the State of Wisconsin.

LTE employees are limited to working 1039 hours per position within a twelve-month period.

In order to be considered for this position, you must be a resident of the State of Wisconsin.

The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Applicants must be legally authorized to work in the United States at the time of hire. The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility I-9 form upon hire.

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

Qualifications

Qualified applicants will have:

• Excellent attention to detail and organizational skills

• Excellent customer service and communication skills

• Experience working with computers and navigating web applications.

• Ability to apply business rules to different situations and make sound decisions.

Highly qualified applicants will also have:

• Problem-solving skills with good judgment in handling varied situations

• Ability to apply business rules to the issuance of recreational vehicle and boat registration products.

• Accurately interpret and authenticate supporting documentation for non-standard registration applications.

• Use of the automated registration system to process recreational vehicle registrations.

How To Apply

Click the "Apply for Job" button and follow the directions. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.

Please note that the Wiscjobs system will time you out after 30 minutes of activity, so be sure to save your work often to avoid having to re-start the application process.

For any position-related questions, please feel free to contact Gloria.Palencia1@wisconsin.gov .

For technical questions and troubleshooting related to the Wisc.Jobs site, please visit Commonly Asked Questions.

Your resume and letter of qualifications are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here .

Deadline to Apply

Applications must be received by 11:59pm, Central Time, on July 2, 2024 in order to be considered.