Network Administration Team Deputy

Description

SAIC is seeking a Network Administration Team Deputy for a team of network technicians supporting our customer, the U.S. Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) program to oversee a team focused on operational excellence by conducting 24/7/365 monitoring, critical alert handling, incident resolution, ticket queue management, customer service, and other enterprise network operations activities.

NOTE: This position is a fully remote / work from home position.

Job Duties:

• Lead a staff of 15+ direct reports in the day-to-day operations of the network monitoring team
• Responsible for 24/7/365 monitoring, identifying, and resolving issues proactively, in a timely manner
• Accountable for staff adherence to business processes including but not limited to; conducting planned and coordinated network maintenance, break/fix actions, service level agreements (SLAs) performance, incident resolution, tickets (aging, queue, assignment, etc.), and customer service
• Collaborate with telecommunications vendors to proactively resolve circuit degradations/outages.
• Proactively communicate critical network events to internal teams and external stakeholders in a timely manner
• Effectively manage ticket queues and timely resolution of incidents in support of service level agreements (SLAs)
• Coordinate with customers and stakeholders to ingress, prioritize, and complete work in a dynamic environment
• Enhance enterprise processes by participating in continuous improvement activities and strategic initiatives
• People management duties as they relate to hiring, training, and maintaining a staff of 15+ direct reports.
• Build & maintain strong relationships with internal teams, stakeholders, and customers

Qualifications

Required Education and Experience:

• Bachelor's and five (5) years of experience; four (4) years of experience in lieu of degree.

Clearance Requirements:

• Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
• Must be a current US Citizen

Required Certifications:

• Must have a current DoD 8570 IAT Level II or higher certification (Security+ CE, CySA+ CE, CASP+, ect.) to be considered for this position.

Required Skills:

• Experience managing teams of 10+ direct reports in a technology discipline (engineering, operations, etc.)
• Demonstrated proficiency with enterprise network monitoring, IT service, and team collaboration tools including SolarWinds, ServiceNow, SCOM, Spectrum, SOI, Cisco PI, Ansible, Jira, Confluence, Teams etc.
• Demonstrated competency writing clear technical documents including but not limited to standard operating procedures (SOPs), handbooks, guides, install documents, manuals, etc.
• Experience interacting with Internet Service Providers (ISP) during buildout or troubleshooting outages
• Brand agnostic experience maintaining, upgrading, and fixing network infrastructure hardware and software

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.