Posting Details

Posting Details

Posting Number S12103P

Working Title Network Administrator Principal

Department EITS-Network Infrastruc & Srvc

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website eits.uga.edu

Posting Type External

Retirement Plan TRS or ORP

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Monday - Friday, 8am - 5pm. Occasional after-hours as needed.

Position may be eligible for a hybrid remote schedule.

Advertised Salary Commensurate with Experience

Posting Date 05/16/2024

Open until filled Yes

Closing Date

Proposed Starting Date 07/01/2024

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).



Position Information

Classification Title IT Network Support Professional

FLSA Exempt

FTE 1.00

Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary

Configures, installs, and supports routing equipment for campus; Network fault management- Including routing, switching, and all other network related problems (this includes coordination of syslog problem resolution); Configures, installs, and supports switching equipment for campus; Configures, installs and maintains legacy PBX phone system equipment; Provides assistance to NOC and Telephone Services manager for special projects as needed; Responsible for internal NOC procedures.

Knowledge, Skills, Abilities and/or Competencies

• Ability to communicate well with others is essential for success in this role.
• Ability to configure, install and support routing equipment
• Team building and support skills
• Experience with VoIP and wireless.

Physical Demands

• Able to lift up to 50 pounds.
• This position may involve a lot of movement at times. Sitting, standing, squatting, lifting, etc.

Is driving a responsibility of this position? Yes

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

Configures, installs, and supports routing and switching equipment for UGA campus

• Know and understand all aspects of routing to support all aspects of the campus network.
• Maintain, configure, and install routers including IOS upgrades.
• Responsible for documentation showing which routers are under maintenance, the terms of the agreement, and explain the procedure for contacting the appropriate parties when maintenance is needed.
• Maintain spare parts inventory for all routers including cable modem head ends. Maintain maintenance agreements for campus routers (NSP)
• Assist Network Engineering with support for the routing infrastructure of the University network.
• Works with Server Administration to implement/support technologies that are critical to network mission, including: DNS, DHCP, Authentication (Active Directory, RADIUS, E-Directory), and Monitoring applications.
• Provides problem determination and resolution for the campus switching gear and able to update firmware and make hardware changes as needed. Quotes will be sent to vendors in a timely manner.
• Accurate records of all equipment configurations and orders will be kept up to date in inventory records.

Percentage of time 30 Duties/Responsibilities

Legacy Phone System Support

• Responsible for assisting with the maintenance of the PBX system. This may include responding to system issues with Continuant (e.g., performance, software updates, system configuration and hardware checks.
• Implements security measures to protect against unauthorized access and potential threats like toll fraud. This might involve setting up access controls and regularly updating security protocols.
• Monitors the usage of the PBX system, PRIs, Trunk Groups.
• Helps to maintain documentation of the PBX system's configurations, procedures, and troubleshooting guides.
• Assists with VOIP, Digital, and Analog support between traditional telephony and VoIP.
• Ability to escalate complex issues to higher-level support or third-party vendors for resolution. Including communicating with PBX system vendors for support, maintenance, and procurement activities.

Percentage of time 25 Duties/Responsibilities

Microsoft Teams Voice Support

• Administration of the Microsoft Teams Voice platform, including call routing configurations, and system settings.
• Assist with the diagnosing of technical issues related to Microsoft Teams Voice, such as call quality problems, connectivity issues, and software glitches.
• Collaborates with other IT teams to integrate Microsoft Teams Voice with other systems and applications, such as email and calendar services.
• Monitors and optimizes the quality of voice calls, including implementing QoS policies to prioritize voice traffic on the network.
• Participates in the management of relationships with Microsoft or third-party vendors for support, procurement, and licensing related to Microsoft Teams Voice.

Percentage of time 25 Duties/Responsibilities

Provides assistance for special projects as needed

• Web page development
• Inventory system
• May serve as team leader or project manager for projects

Percentage of time 10 Duties/Responsibilities

Network fault management

• Assists with troubleshooting data networks for campus including switching, routing and physical cabling.
• Able to establish the correct priority for the reported network faults, document fully the communications pathway involved, make any necessary changes, and document the solution.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Steven Duffee

Recruitment Contact Email sduffee@uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*). Applicant Documents Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents