Skills:

• Act as an escalation resource for reported network performance or application performance issues

• Manage and support the network monitoring and configuration management software

• Provide technical and architectural support for field networks to include industrial switches, routers, and wireless bridges

• Assist in developing the overall network strategy for Apache globally

• Utilize Apache's service portal to manage and create service requests, outages, and change requests

• Identify, evaluate and recommend technologies using best practices/industry standards

• Identify innovative ways to utilize existing applications and technologies

• Forecast and coordinate management of change for scheduled maintenance weekends

• Effectively communicate with end users and peers around the world

• Actively participate in the planning, design, and implementation of network related projects

The successful candidate will have the following qualifications and experience:

• Troubleshooting experience with large enterprises

• Strong written and verbal communication skills. The ability to clearly articulate complex issues

• Customer interfacing capabilities

• Experience with Cisco routers, switches, firewall and wireless hardware

• Experience with SolarWinds Network Management suite of applications

• Experience with Riverbed WAN optimization appliance, Cascade and Net Profiler is a plus

• Experience with Gigamon, Wireshark and packet level analysis and application performance root cause analysis is a plus

• Experience using Splunk to help with troubleshooting is a plus

• Experience troubleshooting EIGRP, BGP, Firewalls, IPSEC/SSL VPNs, Spanning tree and network security

• Experienced with software defined networking

• High level of experience with Cisco ISE/NAC

• Working knowledge of Cisco Collaboration products

• Experience working in Oil and Gas Industry - specifically with field support technicians