Network Architect Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Health Information Technology & Services (HITS) plays an integral role in Michigan Medicine's success by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

The HITS Enterprise Infrastructure (EI) division secures, manages, and architects Michigan Medicine data centers, networks, and communication infrastructures. The team is responsible for all Michigan Medicine IT-related technical infrastructure, including data centers and communication facilities; wired, wireless, and in-house cellular networks; spectrum management; communication; audio visual services, complex device management; fiber/wiring plant; hosting; directories, databases, and storage; and continuity of operations institution-wide. The team collaborates with partners across Michigan Medicine to ensure the institution's technology infrastructure's security, stability, reliability, scalability, and economic management.

Job Summary

The Network and Communication Support Services team within the Enterprise Infrastructure division is looking for an experienced and motivated individual to join our team to help design, implement, and maintain our wired telephony network in an enterprise 24/7 environment.

You will have a significant telephony background and experience supporting the related technology and services. You will have a working knowledge of analog, Centrex, IP Flex, and SIP telephony services. You may also have experience with telephone cabling and infrastructure equipment. This role requires exceptional organizational, communication, and project management skills.

Responsibilities*

Voice Projects

• Conduct user reviews, write detailed orders for installation, and manage field changes. Develop and provide system programming for advanced ACD, auto attendants, call routing, Interactive Voice Response (IVR), telephones, trunks, and voice mail. Provide customer consultation, needs assessment, and planning activities. Support complex projects, define scope, prepare, and monitor project schedules; coordinate project design and construction; evaluate contractor requests for extra work; enforce contract terms, process payments, and change orders; coordinate projects with business partners, facilities representatives, and stakeholders; conduct construction site inspections. Facilitate telephony pilots of new devices and technology. Participate in the telephony Request for Information (RFI) and Request for Proposal (RFP) process. Perform telephone equipment specification, procurement, project management, document creation, and activity scheduling.

Voice Support

• Provide professional and technical expertise on a day-to-day basis for system failures, telephony network failures, and end-user questions. Collaborate with customers and vendors to provide products and services and resolve telephony incidents: process incident and service request tickets on a rotating schedule. Provide 24/7 on-call support in a rotating weekly schedule.

Problem-solving

• Collaborate in resolving telephony issues across the enterprise. Work with different subject matter experts across Michigan Medicine and UM to identify and fix telephony problems. Document solutions and develop process procedures and telephone standards.

Voice Architecture

• Collaborate with architecture colleagues to support telephony systems and evaluate innovative technologies.

Adaptability

• Be flexible and adaptable to evolving technologies and industry trends. Be committed to continuous learning.

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience
• 2-3 years of experience in telephony technology, project coordination, or equivalent in a large enterprise environment

Desired Qualifications*

• Ability to work independently, manage time, meet deadlines, and provide project status.
• Excellent interpersonal, communication, and organizational skills with the ability to collaborate with staff at all levels.
• Project Management Professional (PMP) certification.
• Experience with analog, Centrex, IP Flex, POTS, and SIP telephony services.
• Experience with Automatic Call Distributor (ACD) systems or Cisco Finesse Contact Center.
• Experience with programming or scripting Cisco Call handlers and directory handlers.
• Experience with telephone system documentation.
• Experience obtaining vendor quotes and submitting purchase requests.
• Experience reviewing vendor invoices and submitting them for payment.
• Experience working in a healthcare or other 24/7 enterprise network environment.
• Experience with Information Technology Service Management (ITSM) using ServiceNow or a similar system.
• Knowledge of copper cabling infrastructure.
• Familiarity with UPS equipment used to power telecommunications equipment.
• Familiarity with Splunk, SQL, or other data aggregation tools.
• An ability to lift (or push/pull) up to 30 lbs. and gather information from telephone jacks behind and under office furniture.

Work Schedule

This is a Hybrid position. There will be times when it will be appropriate for you to work from home. There will be other times that you will work onsite for meetings, installations, and commissioning. This position will be 30-50% remote work. There will be limited work during non-business hours and on weekends.

This position requires on-call rotation.

Work Locations

Travel will be required to various locations on and off the university campus in Ann Arbor and throughout southeast Michigan.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

253528

Working Title

Network Architect Intermediate

Job Title

Network Architect Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Exec Vp Med Affairs

Department

MM HITS EI Netwrk & Comm Suppt

Posting Begin/End Date

8/23/2024 - 9/06/2024

Career Interest

Information Technology