The Information Technology Services (ITS) at UVA is a seeking a Network Engineer, Associate , focused on day-to-day operations. The ideal candidate will work closely customers, other engineers, and business units to provide an outstanding experience. This position will require 4-5 days a week in the office and be apart of an on-call incident rotation

Responsibilities:

• Assist our customers to have a superior networking experience.
  
• Triage/troubleshoot networking issues at layers 1 and 2 of the open systems interconnect model.
  
• Effectively and efficiently respond to incidents and requests.
  
• Participate in on-call 24/7 rotation.
  
• Appropriately escalate issues to more knowledgeable engineers and peers as required.
  
• Engage external contract services as required.
  
• Use testing equipment to diagnose physical layer issues with fiber and copper networks
  
• Participate in project activities as needed.
  
• Physical installation of networking and telecom equipment.
  
• Serve as on-site eyes & ears for remote engineers.
  
• Apply configuration, updates, and patches to equipment for on-going maintenance.
  
• Mentor/cross-train other members of the team where appropriate.
  
• Deploy, configure, maintain network device specific UPS equipment.
  
• Create and maintain documentation as required.
  

ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity, and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information

about joining our team .

Qualifications:

• High School Diploma, Associate's degree or higher preferred
  
• Experience with supporting and troubleshooting in a complex network environment and of physical network support (Racking, Cabling, etc.).
  
• Knowledge of diagnostic and monitoring tools (Wireshark, Logic Monitor, SolarWinds, Nagios, Fluke, Ekahau, OTDR, etc.)
  
• Familiarity with ServiceNow or other ticketing systems.
  
• Excellent communication skills with the ability to convey complex topics into layman terms.
  
• Must be able to lift / carry up to 60lbs.
  

Benefits Include : The choice between 3 different health plans; vision and dental insurance; life insurance; benefits savings accounts; starting with 22 days of paid time off a year in addition to 12 or more paid holidays; 8 weeks of paid parental leave; short term disability; up to $5,250 after your 6 months for combined use of tuition toward a degree-seeking program or up to $2,000 for professional development including classes, certification training and conferences; and more!

Anticipated hiring range: $67,000 - $73,000

The University will perform background checks on all new hires prior to employment. This position will not support VISA sponsorship.

TO APPLY :

Please visit UVA job board: https://jobs.virginia.edu and search for "R0060514"

Please complete an application online and submit:

1. Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences.

2. Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for " R0060514 ".

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Rhiannon O'Coin, Senior Academic Recruiter, rmo2r@virginia.edu

For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.