Network Technician

Working Title: Network Technician

State Role Title:Information Technology Specialist I

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

College/Division: Information Technology

Department: 100212 - IT - Infrastructure Services

Pay Rate:Pay Range

Specify Range or Amount: $48,000-$54,590

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:09/23/2024

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

Become a valuable part of the James Madison University community! JMU's IT Network Services team is accepting applications for a qualified individual to fill the position of Network Technician. Reporting to the Manager of Network Services, the Network Technician will function as part of a growing team of talented network engineers and technicians in meeting the networking needs of the university.

Duties and Responsibilities:

The Network Technician will provide direct support to customers, team members and IT management by:
Monitoring the ticketing system, responding to customer inquiries, and distributing requests to appropriate team members
Configuring, installing, and troubleshooting various network devices and systems
Managing and monitoring network monitoring systems and reporting issues for escalation and resolution
Maintaining an accurate inventory of network equipment and accessories
Providing support for various networking projects
Creating, maintaining, and recommending system processes and procedures

Qualifications:

Required Qualifications and Skills:
Experience with Cisco IOS/IOS-XE and the CLI
Experience with wireless networking
Experience installing and troubleshooting network hardware including switches and wireless access points
Experience working in a campus or large enterprise environment
Excellent organizational and communication skills (in-person, email, phone, chat)
Attention to detail, problem solving skills, and customer service skills

Additional Considerations:
Familiarity with different cabling and connector types (copper and fiber)
Experience with Zenoss monitoring
Experience performing wireless surveys
Experience managing inventory of equipment
Experience with ITSM ticketing systems
Knowledgeable in Microsoft tools such as Outlook, Word, Excel, Teams, and SharePoint

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.