Network & Telecommunications Administrator

Department: Information Services SVH
Exempt: Yes
Schedule: VARIABLE
Position Type: Full Time 0.6 FTE or More
FTE: 1.000000
Base Wage: $ 35.59 to $ 53.39

Location: Skagit Valley Hospital

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Other information:

Job Summary
The Telecommunications /Network Administrator (TNA) is responsible for assisting in the administering and helping manage the Telecommunications and Network environments at Skagit Regional Health (SRH). The TNA will assist in maintaining the telephony environment at SRH to include Cisco VoIP phones, Cisco Unified Communications Manager, Cisco Unified Contact Center Express, Cisco Unity Connection, and Cisco Emergency Responder, Nortel PBX, and Mitel systems. TNA will assist in maintaining our Vocera platform. The TNA will be required to complete assigned projects on time, which includes, but is not limited to providing analysis, design, development, implementation, testing, monitoring, maintenance, production support, and documentation. The TNA must independently identify, troubleshoot, document, and escalate complex problems to the Technical Services Manager or Director. The TNA will utilize technical leadership skills and knowledge. Experience in Cisco Catalyst switches, LAN switching technology, Cisco routers, multiple routing protocols (RIP-2, BGP, EIGRP), and new Cisco LAN equipment including assisting the Network Engineer in planning, configuring, and installation is required. The TNA will assist the Network Engineer troubleshoot complex LAN, WAN, and Internet environments. The TNA will assist in security design, process development, and improvement, new customer implementations, and be actively involved with troubleshooting in extremely diverse environments.

Essential Functions
Administers and helps manage Cisco hardware/software to support production clients along with Telecom Network Engineer (TNE)/SME. Assists TNE and/or SME to develop/provide network and telephony design, configures and installs routers/switches/voice gateways/wireless infrastructure during implementations. Troubleshoots and resolves network and telephony problems using, Cisco Unified Communications Manager, Cisco Unified Contact Center Express, Cisco Unity Connection, and other telecom/tools. Provides system service problem resolution for issues identified. Assists in the development, improvement, and testing of SRH's incident response procedures. Provides solution requirements to extend monitoring tools for network and telephony devices under management. Assists in designing and implementing new technical solutions. Assists and supports the Change Control process for all change needs related to the TNA role. Helps coordinates and oversees the maintenance and changes to the telephony and network production environment. Develops and updates processes and procedures. Coordinates documentation efforts. Works effectively with cross-functional teams to define technical requirements, identifies/resolves technical issues. Ensures that products and services meet SRHs overall security objectives. Assists TNE and/or SME in design, coordination, and implementation of telecommunications systems including VOIP, Nortel PBX and Mitel voice switching systems, and the voice network. Assists TNE and/or SME in Design of network cable/wiring plans and related products and services. Assesses business requirements, performs design and programming, and escalates tasks and projects as appropriate. Oversees the ongoing administration of voice technology and network systems to include telephone station hardware, software changes, voice system upgrades, and traffic analysis and reporting. Assists in overseeing vendor billing and vendor billing changes related to voice technology and maintains documentation of telecommunications circuits. Complies with all SRH policies and procedures. Performs other duties as assigned by Manager, Director, or designee.

Education
High school diploma or GED required. Associate's degree in Computer Science preferred. Information Systems or related experience preferred.

Experience/Training
Telephony and network experience preferred. Experience in healthcare preferred. Analog and VOiP telephone experience preferred. Understanding of network concepts, practices and procedures related to network device support and problem resolution.

License/Certifications
Network+ certification preferred.

Other Skills
Strong verbal, written, and interpersonal communication skills. Demonstrated ability in all aspects of telephony and network installation and support in a large user environment. Knowledge of systems management, analysis skills, computer systems, testing, and training. Knowledge of LAN/WAN systems integration, TCP/IP, switches, routers, and network protocols/topologies. Ability to communicate technically both verbally and in writing and to work positively in a team environment and encourage/train other team members on process and functionality.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to have a valid driver's license, have reliable transportation to drive to various sites throughout the day to troubleshoot phones, headsets, faxing issues, Voice Gateways and UC Servers. NTA must be able to lift at least 50lbs. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.