New Patient Intake Specialist

Responsibilities

We are looking for a talented and enthusiastic person to join St. Louis Behavioral Medicine Institute's Intake team as an Intake Specialist. We are looking for someone to work in the office Monday- Friday, between the hours of 7am-6pm (8-hour shift with a 30-minute lunch). The position is full-time, 40 hours a week with benefits. This position does not require any in person interactions with patients as this is a back-office position.

As an Intake Specialist, your responsibility is to schedule potential patients who are seeking mental health treatment at St. Louis Behavioral Medicine Institute (SLBMI). The Intake Specialist collects demographic and basic information via the phone and email to provide them with an appointment that is most appropriate for the patient's needs.

Ideal candidates for this position are well-versed at navigating electronic-based information and effectively communicating over the phone. Ability to maintain organization and have attention to detail is critical as SLBMI has 9 specialty programs with over 70 providers, who have different behavioral health specialties and scheduling preferences that must be taken into account by the Intake Specialist.

Qualifications

Qualification Preferences:

Bachelor's Degree Preferred, with strong consideration for candidates with a Degree in Psychology, Counseling, Social Work, or closely related field and/or one year experience with intake screenings or customer service telephone etiquette.

Knowledge/Skills Requirements :

• Ability to communicate effectively verbally and in writing with patients, referral sources, insurance companies, and colleagues;
• Proficient in use of email, internet, and phones;
• Professionalism in presentation with patients and colleagues;
• Problem-solving and customer service oriented
• Basic computer knowledge;
• Excellent communication and screening skills;
• Skills in working independently and implementing time management strategies;
• Ability to demonstrate positive team interactions;
• Knowledge of office management systems and procedures;
• Knowledge of administrative procedures;
• Attention to detail and accuracy.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

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