Non-Clinical - Administrative - Patient Registrar

JOB TITLE: Outpatient Registration Rep - DaysSCHEDULE: Full time -. 5x8's, Monday to Friday 10:30am to 7:00pm with some weekendsPOSITION SUMMARYPerforms all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Completes the Hospital Presumptive Eligibility comprehensive training program as required to properly interview and screen uninsured patients. Evaluates patients within the established guidelines to assist in identifying state programs that patients may qualify and link to temporary M/Cal coverage and possible full scope M/Cal. Initiate and completes the application process for benefits by assisting applicants with the completion of all the necessary paperwork. Compiles records and assess information to determine eligibility status, including number of people in applicant's household. Documents and update efforts in our database to ensure we have current updates on the outcome and successful completion of process. For Emergency Registration Representatives they will continue to enhance their registration knowledge along with the fundamental financial counseling skills required and expected of the financial counselor role, which is inclusive of the diverse financial programs offered at PIH Health. REQUIREMENTS
• One year experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience required
• High school graduate required or equivalent, evidence of continuing education preferred.
• Medical terminology strongly preferred
• Insurance and billing experience strongly required
• Drivers License; ability to travel to off-site locations (Outpatient only)
• Bilingual Spanish or Chinese (Mandarin) preferred
• HPE comprehensive training program and certification NECESSARY SKILLS
• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner
• 1+ year of medical office /hospital/medical billing work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge required
• Ability to multi-task in a fast and high pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 45 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)RTO must be on the submittalNo RTO the first two weeks of an assignment