Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?
- Investigate, manage, and resolve reported incidents across multiple channels for TikTok, including review of potentially graphic, controversial, and sometimes offensive content.
- Communicate results of analyses and escalations with key stakeholders and leadership
- Analyze incident trend data to develop improvements to the overall escalation processes and provide recommendations for process, policy, and/or product improvements
- Be comfortable and exhibit grace when faced with ambiguous and high pressure situations
- Coordinate with global cross-functional teams including other regional Incident Management teams, Public Policy, Legal, Product and Engineering among others to develop solutions
- Drive ad hoc and strategic projects from inception to implementation

Qualifications

Minimum Qualifications
- Bachelor's degree and a minimum of 3+ years of relevant work experience
- Fluency in both Spanish and English (written and verbal)
- Knowledge of social media challenges, common abuse vectors, and cursory knowledge of current regulatory, or compliance issues
- Flexible with global working hours and weekend availability

Preferred
- Ability to work effectively and demonstrated history of taking ownership of tasks
- Ability to thrive in ambiguity, and under high pressure
- Strong interpersonal and communication skills -- demonstrated ability to explain complex issues to non-technical or leadership audiences
- A sense of accuracy and acute attention to detail
- Strong ability to multi-task and manage multiple competing priorities while working seamlessly across teams
- Quantitative skills, data driven mindset, SQL or Excel skills
- Previous Trust & Safety experience at a content-based platform

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6