Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Trust & Safety Policy team develops and reviews the policies that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. As the Regional Product Policy Manager for Shocking and Graphic content, you are part of a team of policy analysts working to address some of the most objectionable and disturbing content. This includes videos, images and text related to death, injury, torture, mutilation, and animal abuse. It is possible that this role will expose you to graphic at at times deeply disturbing content on a daily basis.

You will work closely with a variety of internal partners including other members of the Regional Product Policy team, Issue Product Policy, and USDS Product Policy who specialize in shocking and graphic content. In addition to policy development and review, you will also support internal teams which identify, triage and remove violative content.

Responsibilities:
- Organize and articulate ambiguous and complex ideas into clear documentation and analysis;
- Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends in the US and Canada to predict and prevent violations of TikTok's Community Guidelines;
- Execute research projects with internal Trust & Safety stakeholders, including work planning, research, data collection, and analysis;
- Draft, analyze, update, and implement Shocking and Graphic Content policies for the US and Canadian markets, leveraging insights in line with our global approach to Trust and Safety;
- Advise internal and external stakeholders on the nuances of Shocking and Graphic Content;
- Maintain and improve guidance and training documents for moderators and internal Trust & Safety teams working to safeguard the platform;
- Act as a policy point of contact for all Shocking and Graphic Content in coordination with regional and global stakeholders, and respond to content safety-related emergencies.

Qualifications

Minimum Qualifications:
- 5 years of work experience and/or advanced education in social science, public policy, law, behavioral science, social media, Trust & Safety, content policy, brand safety, or other relevant field with a focus on shocking and graphic content (e.g., death, mutilation, torture, animal abuse etc.);
- Significant knowledge of the online safety space; content management; and online community;
- Good understanding and knowledge of the US and Canadian markets, including cultural norms and public discourse on content safety considerations;
- Passion for limiting user exposure to some of the most harmful content, mitigating risk, all while balancing human rights and fundamental freedoms;
- Excellent oral and written communication skills and deep familiarity with policy development;
- Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations;
- Optimistic, principled, solutions-oriented, and self-starting;
- Resilience and commitment to self-care in order to manage the emotional demands of the role.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2