NOVACard Operation Team Lead (*Restricted)

Posting Details

Posting Summary

Working Title NOVACard Operation Team Lead (*Restricted) Role Title Computer Operations Techn II Role Code 39012-FP FLSA Exempt Pay Band 04 Position Number 280R0560 Agency Northern VA Community College Division NV280-VP Finance Work Location Fairfax County - 059 Hiring Range $65,000 - $75,000 Emergency/Essential Personnel No EEO Category C-Technician Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
Monday - Friday 8:30 am to 5pm

Schedule can include occasional evenings or weekend work. This position requires frequent travel to locations across the college, utilizing a state vehicle.

Eligible for one day telework following successful completion of probationary period and approval of supervisor.

Sensitive Position No Job Description
General Description:
This position will provides technical support for the College Print, NOVACard, Electronic Door Access, Electronic Key Boxes programs and all hardware, networking, applications, and equipment associated college wide. This position will assist in managing different door access projects. The NOVACard Operation Senior Technicianwill supervise a team that will perform hardware repair, support, configuration, and upgrades.

Duties and Tasks:

• Under the supervision of the NOVACard Operations Supervisor, the individual in this position will be responsible for providing technical resolution for the the Colleges Print, NOVACard, Electronic Door Access, and electronic key boxes program, hardware and networking applications and equipment in the operations of the programs.
• Managing projects and delegating to staff.
• Coordinate with different departments concerning project and ensure requirements and specifications are met.
• Provides technical expertise and day-to-day operational guidance to the department and all related software and hardware, provides onsite support for all major projects.
• Assign tasks concerning NOVACard programs to the team, track progress, monitoring team members’ tasks, and ensuring deadlines are met based on feedback from the Supervisor’s assessment to whether the quality of the work is acceptable.
• The NOVACard Operation Senior Technician acts as the first level escalation point for more complex or critical issues and inquiries.
• Provide 24×7 support of all systems that fall within the responsibility of the NOVACard Operations as needed.
• Ongoing evaluation of system software and hardware, based on best practices, to effectively accomplish the department’s goals and objectives.
• Coordinates and schedules work assignments relating to projects.
• Ensure team is trained on all systems and devices that are the responsibility of the NOVACard Operations department.
• Oversee the department, by providing directions to the NOVACard Operations team when the Supervisor is out of the office.
• Additional duties as assigned

*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.

Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required KSAs:

• Excellent verbal and written communications skills.
• Ability to be task and goal oriented.
• Knowledge with card system program, electronic door access, and/or electronic key box system.
• Knowledge of hardware point of sale devices, software installations, networks, and data communication
• Ability to analyze and diagnose routine and unusual computer operation and card reader equipment problems; communicate effectively with technical and non-technical personnel.
• Ability to manage projects and delegate tasks to staff
• Possess ability to configure devices appropriate for the various system tasks assigned.
• Ability to operate a motor vehicle
• Ability to safely move and handle 50 pounds independently.
• Knowledge of hardware configurations, software installations, networks, and data communication.

Required Qualifications:

• Experience working with card system program, electronic door access, and/or electronic key box system.
• Experience in analyzing and diagnosing routine and unusual computer operation and card reader equipment problems.
• Experience in team project management and delegation.
• Experience in providing customer service to users and managers.
• Experience configure devices
• Experience working with hardware configurations and administrating database systems.
• Valid driver’s license.

Additional Considerations
Additional Considerations:

• Experience with CSGold or similar system
• Experience with Pharos or similar Print Management solution
• Experience with electronic key boxes
• Experience working with electronic door hardware
• Experience working in higher education

Operation of a State Vehicle Yes Supervises Employees Yes Required Travel
Maybe required to travel between NOVA Campuses

Posting Detail Information

Posting Number CLS_3190P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/26/2024 Job Close Date 09/08/2024 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Northern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit our website .

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .

The security of our students, faculty, and staff is very important at NOVA . Please take a moment to review NOVA’s Annual Security Reports .

Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.