Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Quality at Apple is what turns experiments into reality. The new product introduction (NPI) product quality team supports upcoming iPhone products by identifying, quantifying and driving solutions for issues identified in development; in collaboration with large cross-functional engineering teams across multiple countries.

Key Qualifications
Highly technical problem solving skills, driven to understand true root cause and validate corrective actions
Understanding of quality methodology, Design of Experiments (DOEs), statistical process control, quality statistical sampling, reliability methods and theory
Strong communication skills, with ability to effectively present to cross-functional teams and executive leadership
Data driven and results oriented approach to problem solving
Inclination to be hands on, performing device tear downs, collecting diagnostics information and data gathering using instrumentation

Description
The NPI Product Quality Manager is responsible for driving quality improvement actions for future iPhone products. You will also be expected to succinctly communicate the overall status of quality issues to cross-functional teams and executive leadership. As an integral part of the quality team, you will:

• Manage and drive quality issues to closure by working closely with cross functional teams to identify root cause with an ability to influence how Apple designs, assembles and tests future iPhones
• Conduct data analysis to quantify field impact of user facing issues
• Summarize product issues, identify highlights and present them to Apple executives
• Innovate, develop, and implement key tools and processes as part of iPhone Quality's push into Smart Quality
• Perform hands on failure reproduction, triage and tear down of iPhones in order to get to root cause

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