OAG - Child Support | Senior Business Analyst (IT Business Analyst IV) | 24-0826 (Revised)

Job Description

GENERAL DESCRIPTION

The Senior Business Analyst performs advanced business analysis work in the Child Support, Contract Operations Division. Work involves participation in and overseeing the gathering, developing, and documenting of user requirements; works in an Agile environment serving as Product Owner for Contract Operations product development, reviewing, assessing, and developing business processes; creating and validating user acceptance testing; and developing recommendations for improvements to current business processes. May supervise the work of others. May train others.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

Analyzes existing business processes, tools, and contracts and identifies opportunities for improvement

Gathers, develops, documents, and tests user requirements for systems and contracts

Conducts research for Contract Operations and presents findings

Documents or creates business processes

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity



Qualifications:

MINIMUM QUALIFICATIONS

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: auditing, business administration, business or system analysis, Child Support Program, computer science, contract monitoring or management, management information systems

Experience: Three years of full-time experience working in the following (or closely related) fields: auditing, business administration, business or system analysis, child support program, computer science, contract monitoring or management, management information systems; may substitute a master's degree from an accredited college or university in a related discipline for two years of the required experience

Knowledge of software development life cycle and systems development life cycle concepts

Skill in business analysis methodologies; in analyzing and evaluating complex processes, policies, and issues; and in developing creative and workable solutions to complex problems and issues.

Skill in collaboration and problem solving

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

Certified Texas Contract Manager (CTCM)

Knowledge of state and federal Child Support laws

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER