Office Administration-Entitlement Coordinator

Established assisted living owner/ operator is looking for ambitious individual with the ability to coordinate staffing requirements and navigate through NYS entitlements for eligible participants. This is a dynamic position that requires administration and coordination with various NYS agencies and departments within the organization.

RESPONSIBILITIES:

HR / Staffing Coordination

• Implement the hiring, training and onboarding processes for new employees
• Create staffing reports, monitor performance and submit reports to management
• Ensure staff is in compliance with regulatory requirements
• Hiring of HHA/ PCA personnel to ensure appropriate levels of staffing for assisted living communities. This includes screening resumes, interviews and onboarding process that ensures all paperwork, medical evaluations, background checks and certifications are met prior to hiring
• Coordinate and oversee personnel orientation and regulatory compliance requirements
• Maintain accurate and updated health records for all home health aides
• Maintain and administer HHA training, In-service/ supervision schedules
• Update and process payroll

Entitlements/ case management

• Determine Medicaid eligibility and obtain information about resident/family financial status
• Assist residents/ families with Medicaid and other financial programs that they are eligible for to meet care needs
• Assist with SSI/ SSP matters and coordinate telephone interviews with agencies
• Follow up with Medicaid, SSA, SSP and Pension agencies through approval process
• Stay updated with respect to public assistance programs and help develop policies accordingly
• Assist in the marketing efforts with respect to potential residents including updating CRM system
• Maintain status of resident eligibilities and follow up to ensure timely assessments
• Follow up on lead resident prospects and update CRM records
• Coordinate Medicaid billing matters and run reports

Other Administrative Duties

• Keep files organized and updated
• Coverage of front desk and office administration tasks
• Performing other duties as needed and/or assigned

Requirements/ Skills

• Knowledge of Medicare, NYS Medicaid, and HMO processes is required
• High comfort level to meet with residents/families to discuss and advise on their financial obligations
• Ability to effectively communicate verbally and in writing
• Must be computer literate, and proficient in Microsoft Office and excel.
• Should be highly detailed and organized.
• Must have or be willing to get a COVID-19 vaccine including booster