Position Summary:
To facilitate the activities of Surgical Services through the effective performance of receptionist, transcriptionist, and clerical processes. The position manages information and connects physicians, staff, and visitors with appropriate resources.

Qualifications:
ADDITIONAL REQUIREMENTS

• Use of usual and customary equipment used to perform essential functions of the position
• Work may occasionally require travel to other Carle Health facilities/hospitals.
• Required to drive your own vehicle for business purposes.

SKILLS AND KNOWLEDGE
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using word processing, spreadsheet, email, and web browser.
Multicultural sensitivity.
Critical thinking skills using independent judgement in making decisions.

Essential Functions:
Obtains and/or transcribes medical orders accurately and implements these orders via computer to the appropriate department.

• Obtain and transcription of medical orders
• Timely transcription and preparation of all patient charts
• Accurate preparation of charts.
• Accurate assembly of physician specific orders.
• Understanding of computer downtime procedures
• Legible transcription of orders & diagnostic test results.
• Understanding of test priorities and refers appropriately.
• Able to process and initiate high volume of orders quickly and accurately
• Resource to the computer
• Flags telephone/verbal orders and pending needs.

May perform as the receptionist for the unit promoting positive relationships with those interacting with Surgical Services.

• Greets visitors, physicians, patients, and staff in friendly receptive manner.
• Promptly and courteously acknowledges individuals at the desk.
• Offers assistance when needed.
• Answers calls promptly and relays requests to the appropriate staff.
• Answers telephone in a timely manner.
• Displays warmth, concern, and respect for patients and families.
• Establishes positive working relationships with other hospital personnel.
• Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care.
• Recognizes need to facilitate ancillary department's care of the patient.
• May perform as the receptionist for the unit promoting positive relationships with those interacting with Surgical Services.
• Greets visitors, physicians, patients, and staff in friendly receptive manner.
• Promptly and courteously acknowledges individuals at the desk.
• Offers assistance when needed.
• Answers calls promptly and relays requests to the appropriate staff.
• Answers telephone in a timely manner.
• Displays warmth, concern, and respect for patients and families.
• Establishes positive working relationships with other hospital personnel.
• Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care.
• Recognizes need to facilitate ancillary department's care of the patient.
• Displays genuine warmth and respect for others in all encounters demonstrating the People-to-People philosophy.
• Conveys warmth, concern, and respect for all those in contact with.
• Communication with others is open, honest, and respectful.
• Performs telephone duties in a courteous efficient manner.
• Answers phone promptly using correct procedure unit, name, and title.
• Maintains friendly voice on the phone.
• Utilizes proper phone techniques, i.e.: hold, transfer, etc.
• Maintains collaborative effective work relationship with scheduling.

Prioritizes and channels incoming information and requests to ensure a safe, efficiently operating unit.

• Prioritizes messages in a consistent manner.
• Utilizes a system to ensure accurate relaying of messages.
• Recognizes priority needs of messages.
• Prioritizes completion of orders in a timely manner.
• Timely answering of the telephone.
• Relays messages in a consistent manner.
• Uses system efficiently to track individuals.
• Relays information in an accurate manner to correct individual.
• Efficient & accurate response in a unit crisis
• Uses maintenance services efficiently by promptly reporting unsafe equipment or risky situations.
• Communicates appropriately with schedulers.
• Timely proactive sharing of information.
• Courteous timely requesting of information.

Performs clerical and other duties as requested efficiently and accurately to facilitate quality patient care.

• Performs required clerical duties accurately.
• Displays knowledge of location and applicable procedures of various departments to run errands.
• Accurate recording information as assigned.
• Accurate and timely entry of information.
• Demonstrates knowledge of most common requests made.
• Demonstrates knowledge of surgical preparation requirements.
• Maintains patient charts in order.
• Maintains work area in an organized manner.
• Performs duties necessary for preparing surgical charts.
• Accepts direction from lead RN to facilitate patient care and services.
• Performs extra duties as requested.
• Able to change priorities as unit climate changes.
• Uses slow time productively and performs extra duties as requested
• Willingness to assist peers in assignment completion.
• Sensitivity to needs of unit and other personnel.
• Assists with staffing problems.
• Recognizes unit as interrelated shifts and areas.
• Demonstrates current knowledge of applicable policies and procedures.
• Complies with dress code
• Practices good body mechanics.
• Demonstrates knowledge of chart forms
• Understands & utilizes the surgical schedule in chart preparation .

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.