Department: School of Professional Studies
Salary/Grade: NEX/8

Job Summary:

The responsibilities of this position include office administration duties such as answering the phone, greeting customers, assisting faculty, students, and staff with basic questions, assisting and planning for events and classroom support and other general administrative office duties. Provides basic initial level support for classroom Audio-Visual equipment and computers. Provides classroom setup and breakdown before/after classes and events.

Specific Responsibilities :

• Provide primary administrative and event support to stewardship and donor relations staff. Stewardship event
• Provides support for classroom AV equipment and computers
• Answers incoming calls for initial level support for faculty, students, and staff
• Develops and maintains process documents and operating instructions for IT/Facilities related tasks
• Assists with event coordination and class preparations
• Collaborates with building management office on maintenance and operational issues
• Maintains SPS academic scheduling calendar
• Performs other tasks as assigned

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• H.S. Diploma required
• 1-3 years administrative experience
• Strong customer service focus

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Demonstrated proficiency in word processing
• Ability to work independently and problem-solve
• Ability to maintain professional demeanor in all situations
• Ability to effectively identify and communicate issues or problems to management
• Strong organizational skills
• Basic computer software and hardware skills, general working knowledge of audio-visual equipment
• Ability to lift a minimum of 40lbs.

Preferred Qualifications: (Education and experience)

• College degree, or equivalent experience.
• Experience in academic setting working with students and faculty

Preferred Competencies: (Skills, knowledge, and abilities)

• Able to coordinate and prepare resources and facility for classes and scheduled events
• Basic Audio-Visual equipment and computer support
• Knowledge of MS Office Suites
• Basic knowledge of Apple and Windows operating systems

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more .

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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