Day to Day:
Insight Global is looking for an Office Coordinator for one of the largest electronic security system companies in the US. This person will be part of the installation team and will be responsible for driving customer satisfaction, scheduling & confirming times for customers home security systems to be installed by technicians and ensuring technicians are prepared with the proper equipment and the right amount of equipment before they go to their job sites. Working with our local coordinators and handling security installation technician's schedules.
This person will be responsible for all administrative tasks within the technician's allocated schedules for the Norwood, MA region. Candidate will be on the phone coordinating security technician's appointments with customers. Great customer service experience is required. Must be organized and able to document records effectively.
This role requires a 5-day onsite requirement. Must have reliable mode of transportation and ability to pass background check and drug test. Pay ranges from 14-18/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Call center, scheduler, or dispatch experience preferred (6 months -- 1yr)
- Candidate will be on the phone coordinating security technician's appointments with customers. Great customer service experience is required.
- Microsoft Teams, Excel, tracking system experience. Must be organized and able to document records effectively.
- Ability to pass standard background check and drug test.
- Punctuality, good attitude, and ability to go onsite 5 days a week (Norwood, MA)

Nice to Have Skills & Experience
- Prior security tech administration experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.