Office Coordinator-Mobile Integrated Healthcare (MIH)

The purpose of the position is to provide organizational and complex clerical support to assigned department/division within the Chesapeake Fire Department. The position is responsible for performing and supporting the Mobile Integrated Healthcare ( MIH ) program by supervising and coordinating staff scheduling and training, serving as liaison between clients and staff, and coordinating and prioritizing client referrals.

• Coordinates training, scheduling, and assignments for community paramedics.
• Accepts referrals from field providers/partner agencies and prioritizes cases requiring expedited services.
• Builds professional relationships with the clients and their families, local and regional healthcare providers, community partners, and vendors to ensure smooth transitions and timely access to care.
• Performs specialized office procedures such as taking and transcribing dictation or meeting minutes/notes, creating forms and tables, or typing documents, correspondence, contracts, bids, charts, or technical and statistical reports.
• Interacts with other departments, clients/customers, and the public by telephone or in person; provides information, resolves complaints, directs individuals to appropriate personnel, or takes and relays messages.
• Maintains personnel information; assists in completion of audits and technical assistance projects.
• Maintains supply inventory and interacts with vendors and contractors.
• Coordinates/maintains sites, databases, programs, or operations of responsibility; prepares and distributes informational literature; maintains/troubleshoots department computers.
• Makes appointments and sets up/coordinates meetings; processes incoming and outgoing mail; assists with daily operations as directed.
• Performs routine office tasks such as data entry, filing, faxing, and photocopying.
• Assists with special projects as directed by supervisor.
• Performs other related duties as assigned.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires any combination of education and experience equivalent to an associate's degree in word processing, secretarial skills, or a closely related field.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience in administrative support.

SPECIAL CERTIFICATIONS AND LICENSES : Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with City Driving Standards .

SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications
High level of proficiency and experience with Microsoft Office software; Word, Excel, PowerPoint and Access.

Medical or clinical office experience preferred. LPN , MA, CNA , EMT -Basic, Paramedic, BLS / ALS Certification