Office Manager, Residential Life Assignments
Normal, Illinois
Employer: Illinois State University
Industry: Staff
Salary: $19.06 - $19.71 per hour
Job type: Full-Time, Part-Time
Job no: 519220
Work type: On Campus
Location: Normal, Illinois
Title: Office Manager, Residential Life Assignments
Division Name: Student Affairs
Department: University Housing Services
Job Summary
This position is responsible for managing the operations of the assignments area and front desk of the Office of residential life which is the artery of the university housing services department.
They will supervise the Office of Residential Life front desk including hiring, training, and scheduling front desk staff.
This position will learn areas within the department to help answer students' and parents' questions about residence hall living, residence hall contracts, policies/procedures, etc.
In addition, this position is responsible for managing administrative duties for the assistant director of assignments and the assignments supervisor. Including support/secretarial and accurate record-keeping functions such as screening incoming calls, visitors, and mail, composing reports and memos, creating, and maintaining electronic and paper files, scheduling and maintaining event calendars, tracking appeals and project/communication timelines, and assisting with processing student and staff request.
Additional Information
University Benefit Highlights:
- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time
For more University Benefit information: https://hr.illinoisstate.edu/benefits/
Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/
Salary Rate / Pay Rate
$19.06 - $19.71 per hour
Required Qualifications
1. High school graduation or equivalent.
2. Two (2) years (24 months) of work experience comparable to the third level of this series. This includes work such as performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages. Knowledge of the organization, programs, practices and procedures of the unit is central to the performance of the duties.
Preferred Qualifications
1. Detail oriented, proficient in data entry, word processing, filing systems, calculator use, multi-function photocopier, telephone, facsimile machine, Windows-based programs (preferably accounting, word processing, and spreadsheet programs).
2. Outstanding communication and customer service skills are required. Ability to compose letters, memos and other general business correspondence also required.
3. Ability to maintain and organize accurate records
4. Ability to meet deadlines while working under pressure and be flexible with job priorities.
5. Must be able to work independently as well as a part of a team.
6. Ability to prioritize numerous projects with a variety of constituents and timelines.
7. Experience with hiring, supervising, scheduling, and training student staff.
Work Hours
8:00am to 4:30pm, Monday through Friday. Occasional overtime including weekends and evenings, usually around move-in or other large events.
Functional Expectations
1. Effectively communicate.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.
Proposed Starting Date
October 2024
Required Applicant Documents
Resume
Cover Letter
Reference List
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant Documents
Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.
College transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:
Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300
This position is represented by AFSCME Local 3236-Clericals.
Contact Information for Applicants
Breanna Crippen
Human Resources
309-438-8315
bcplese@ilstu.edu
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .
Application Opened: 08/15/2024 04:00 PM CST
Application Closes: 09/05/2024 11:55 PM CST
Work type: On Campus
Location: Normal, Illinois
Title: Office Manager, Residential Life Assignments
Division Name: Student Affairs
Department: University Housing Services
Job Summary
This position is responsible for managing the operations of the assignments area and front desk of the Office of residential life which is the artery of the university housing services department.
They will supervise the Office of Residential Life front desk including hiring, training, and scheduling front desk staff.
This position will learn areas within the department to help answer students' and parents' questions about residence hall living, residence hall contracts, policies/procedures, etc.
In addition, this position is responsible for managing administrative duties for the assistant director of assignments and the assignments supervisor. Including support/secretarial and accurate record-keeping functions such as screening incoming calls, visitors, and mail, composing reports and memos, creating, and maintaining electronic and paper files, scheduling and maintaining event calendars, tracking appeals and project/communication timelines, and assisting with processing student and staff request.
Additional Information
University Benefit Highlights:
- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time
For more University Benefit information: https://hr.illinoisstate.edu/benefits/
Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/
Salary Rate / Pay Rate
$19.06 - $19.71 per hour
Required Qualifications
1. High school graduation or equivalent.
2. Two (2) years (24 months) of work experience comparable to the third level of this series. This includes work such as performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages. Knowledge of the organization, programs, practices and procedures of the unit is central to the performance of the duties.
Preferred Qualifications
1. Detail oriented, proficient in data entry, word processing, filing systems, calculator use, multi-function photocopier, telephone, facsimile machine, Windows-based programs (preferably accounting, word processing, and spreadsheet programs).
2. Outstanding communication and customer service skills are required. Ability to compose letters, memos and other general business correspondence also required.
3. Ability to maintain and organize accurate records
4. Ability to meet deadlines while working under pressure and be flexible with job priorities.
5. Must be able to work independently as well as a part of a team.
6. Ability to prioritize numerous projects with a variety of constituents and timelines.
7. Experience with hiring, supervising, scheduling, and training student staff.
Work Hours
8:00am to 4:30pm, Monday through Friday. Occasional overtime including weekends and evenings, usually around move-in or other large events.
Functional Expectations
1. Effectively communicate.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.
Proposed Starting Date
October 2024
Required Applicant Documents
Resume
Cover Letter
Reference List
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Optional Applicant Documents
Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.
College transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:
Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300
This position is represented by AFSCME Local 3236-Clericals.
Contact Information for Applicants
Breanna Crippen
Human Resources
309-438-8315
bcplese@ilstu.edu
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .
Application Opened: 08/15/2024 04:00 PM CST
Application Closes: 09/05/2024 11:55 PM CST
Created: 2024-08-22
Reference: 519220
Country: United States
State: Illinois
City: Normal