Office of Residence Life- Office Assistant

An Office Assistant is the primary customer service agent for the Office of Residence Life. They assist students, parents, and other customers via phone, email, online chats, and front desk interactions. They are responsible for answering all routine questions and properly directing more unique situations to the appropriate staff or office. They also assist in the issuing, returning, and organization of room keys.

Essential Functions and Responsibilities

1. Greet customers and guests at the ORL front desk and assist them in a friendly and effective manner.

2. Answer inbound phone calls and appropriately assist the caller by answering their inquiry, or directing them to the appropriate party to answer the inquiry if not a responsibility of ORL.

3. Assist students via our online chat feature in navigating the ResLife Portal and completing our various online processes.

4. Respond to emails in a timely and professional fashion while monitoring our department's inbox.

5. Become proficient using our StarRez housing software to complete all housing and student related tasks.

6. Issue, return, and organize room keys efficiently and accurately.

7. Assist other staff members with essential office tasks.

Additional information may be found here

Qualifications, Credentials, and Competencies

Must be a Liberty University student able to work up to 18 hours per week. Customer service experience is preferred.