Office of Student Assistance Technician

Are you passionate about helping others? Do you want to work with a diverse, energetic team committed to assisting California students? Then consider this opportunity!

Under the general direction of the Bureau for Private Postsecondary Education (Bureau) Office of Student Assistance and Relief (OSAR) Unit Staff Services Manager (SSM) I, the Office Technician (Typing) [OT (T)] provides a variety of clerical support tasks in the OSAR Unit for the purpose of advancing and promoting the rights of prospective students, current students, or past student of private postsecondary educational institutions.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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You will find additional information about the job in the Duty Statement .

Working Conditions
The incumbent works 40 hours per week in an office setting. The position headquarters is in Sacramento, CA.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• OFFICE TECHNICIAN (TYPING)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-450031

Position #(s):
644-170-1139-001
644-170-1139-XXX

Working Title:
Office of Student Assistance Technician

Classification:
OFFICE TECHNICIAN (TYPING) $3,717.00 - $4,654.00 A

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
In Office

Job Type:
Permanent, Full Time

Facility:
Private Postsecondary Education

Department Information The mission of the Bureau for Private Postsecondary Education is to protect students and consumers through the oversight of California's private postsecondary educational institutions by conducting qualitative review of educational programs and operating standards, proactively combating unlicensed activity, impartially resolving student and consumer complaints, and conducting outreach. Further, the Bureau is responsible for enforcement of any violations of the California Private Postsecondary Education Act of 2009 through enforcement actions such as a citation and fine and/or disciplinary action not limited to probation, surrender, or revocation of an institutions approval to operate.

The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
• The position(s) require(s) a(n) Typing Certificate. You will be required to provide a copy of your certificate prior to being hired.

The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

This position requires the ability to type 40 wpm. Typing certification must be 5 minutes in length and proctored either virtually or in person. Typing certificates issued within the last four years will be honored. Typing certificate confirming your ability to meet the minimum typing speed must be obtained prior to hire.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/27/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Attn: Recruitment Technician JC- 450031 MV
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Recruitment Technician JC- 450031 MV
1625 North Market Blvd., Suite N-321

Sacramento , CA 95834
Please note: The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrates excellent attendance and punctuality.
• Ability to organize and establish workload priorities, work well under pressure and meet deadlines
• Demonstrates a positive attitude, flexibility and dependability in all workplace activity.
• Ability to handle sensitive and confidential information
• Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued.
• Knowledge in Microsoft Suite (Word, Excel, Outlook) and Teams.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

BPPE employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment.

Some added benefits BPPE offers include: Flexible Work Hours, Telework Opportunities, Free Parking, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Group Legal Services, and Reimbursement Accounts.

Additionally, the Bureau offers mentorhship, career guidance, supportive management invested in your development and a diverse talented team with great minds.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Nicole Principe
(279) 666-5878
nicole.principe@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(000) -
EEO@dca.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Instructions
If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package.

Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Employment information on the STD 678 MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Using the online application system as specified in the announcement is the preferred method or applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf.
Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:
Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S. Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have any updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.