Office Specialist / Reception

Come join the CIBH team and help us make a difference in lives!. Seeking a motivated, dependable & positive personality for our front reception desk. Duties will include:

• Schedule appointments and add documentation to the electronic medical record system.
• Knowledge of scheduling for MH/SA clinic and ability to run reports and make reminder/follow-up phone calls.
• Ability to communicate effectively, use basic math skills and must have good organizational skills.
• Ability to read and respond to scheduling requests received.
• Enters data in the electronic health record and in mainframe, ability to generate reports.
• Answer rollover calls and have ability to provide excellent customer service to diverse population.
• Attend staff meetings and supervision as required.
• Serve as backup support to other clerical team members.
• Provide occasional coverage to switchboard and after-hours front desk areas.
• Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills, or a closely related field.
EXPERIENCE REQUIREMENT : " In addition to satisfying the vocational/education standards, this class requires a minimum of three years of full-time equivalent experience in administrative support.
SPECIAL CERTIFICATIONS AND LICENSES : Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with City Driving Standards.
SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications
Experience with Electronic Medical Records, experience with customer service, ability to assist a diverse population.
Continuously, must be computer literate
Ability to assess situation/problem, gather information and process/manage as applicable
Have Basic Math Skills