Office Technician

This position will run Until Filled with a cut off date of the 1st of each month.

This posting is a RE-ADVERTISEMENT. If you previously applied for this position, you do not need to re-apply.

Are you looking for fast-paced and challenging work in a contact center? Do you have compassion and enjoy helping others in need? If so, this position may be a great fit for your job search. Our contact center prides itself on providing superior customer service to the people of California, through telephone, email, facsimile, in person, and postal mail communications.

We are seeking an Office Technician to join our contact center team. Under the general direction of the Contact Center Manager (Staff Services Manager I), you will demonstrate your sensitivity, active listening, and excellent customer service skills by responding to incoming calls from the public. You will determine if the caller should file a complaint with our department, which type of complaint to file, and will instruct them on how to file. You will take complaints over the phone and schedule appointments for interviews. You will provide accurate and detailed information on the many areas of CRD's jurisdiction, make referrals where appropriate, and update our case management system in regard to inquiries on active cases. You will rotate into the office to process incoming and outgoing mail and may assist with other projects as needed.

This is a hybrid position. In-office presence will be required twice weekly, at CRD's Sacramento headquarters office.

Please let us know how you heard about our position by taking this brief survey .

You will find additional information about the job in the Duty Statement .

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.

• Requires daily use of a personal computer and related software applications at a workstation.
• Work under artificial lighting only.
• Requires ability to complete tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.
• Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day.
• Requires ability to effectively handle stress.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• OFFICE TECHNICIAN (TYPING)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-452351

Position #(s):
326-205-1139-021
326-205-1139-026

Working Title:
Office Technician

Classification:
OFFICE TECHNICIAN (TYPING) $3,717.00 - $4,654.00

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8:00 am to 5:00 pm

Work Week:
Monday to Friday

Department Information The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California. CRD's mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.

The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments.

The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its six offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

Telework Opportunity

The California Civil Rights Department supports hybrid work schedules, including telework days, for employees who can perform their essential functions remotely, as operationally allowed. Travel expenses from your home to your assigned headquarters location is considered a normal commute and are not reimbursable.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon receiving a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

This position will be filled in our Sacramento office located at 651 Bannon Street.

Department Website: https://calcivilrights.ca.gov/

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

To find out additional information on how to apply for a state job, please follow the link below. For example, you can locate job-specific positions or veteran preference information. If you have questions about filling out the application, please get in touch with the Human Resource Analyst. If you have questions about the position, please get in touch with the hiring manager. We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application.

CalCareers https://www.calcareers.ca.gov/CalHRPublic/Landing/NewToStateservice.aspx

Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until Filled
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Civil Rights Department
N/A
Attn: Cristina Granado
651 Bannon Street Suite 200

Sacramento , CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Civil Rights Department
N/A
Cristina Granado
651 Bannon Street Suite 200

Sacramento , CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is required and must be submitted with your application. Do not submit a cover letter.
  
  The SOQ serves as documentation of each candidate's skills, relevant experience, and ability to present information clearly and concisely in writing. Please answer each question below separately. See Statement of Qualifications section below.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent oral communication skills: Active listener, able to give full attention to callers and to convey information clearly and effectively.
• Sensitive to people, empathetic, patient, polite and respectful.
• Dependable, reliable and responsible, good attendance.
• Able to maintain composure and diffuse disgruntled complainants.
• Ability to take written and oral instruction.
• Ability to manage multiple incoming calls.
• Committed to providing exceptional customer service, including giving accurate and detailed department processing steps.
• Excellent knowledge of clerical procedures, including scanning, photocopying, and processing mail.
• Ability to handle difficult situations and persons tactfully.
• Ability to operate a computer and display proficiency with relevant software applications, including virtual contact center software, Microsoft Outlook, Word, and Excel, and CRD's case management system.

Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS
• Medical Benefits, including health , dental , and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Life Insurance
• ScholarShare (College Saving Account)
• School Loan forgiveness under the federal Public Service Loan Forgiveness Program

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: https://calcivilrights.ca.gov/
Human Resources Contact:
Cristina Granado
(916) 957-0340
cristina.granado@calcivilrights.ca.gov
Hiring Unit Contact:
Mimi deVille
(916) 764-2795
mimi.deville@calcivilrights.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO OFFICER
(213) 723-6024
brenda.valle-balderrama@calcivilrights.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Statement of Qualifiquations (SOQ)

Office Technician (Typing)

The Statement of Qualifications (SOQ) serves as documentation of your ability to follow instructions and to present information clearly and concisely in writing. Applications submitted without an SOQ may not be considered for an interview.

The SOQ must have your name and job code at the top right corner of the page and may not exceed two pages in length. Responses must be numbered in the same order as the questions.

Please describe your experience and comfort level with Microsoft Outlook, Word, and Excel.

Tell us why you are interested in working for the Civil Rights Department and how your experience prepares you for a role in a contact center.

Only candidates who submit all required documents by the final filing date will be considered. Resumes DO NOT take the place of the SOQ. Failure to submit a proper SOQ will result in disqualification.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

• "To" and "From" dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• Job duties performed
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

Transcripts

If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.

Personal Identifying Information
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

We review your application to determine if you meet the minimum qualifications. Please ensure to provide detailed information on your application.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.