OIEC - Administrative Assistant to the First Responder Unit (Admin Asst III) - Weslaco

Job Description

Status: Internal/External-OIEC employees and the general public

Job Posting #: 00045557

Location: Weslaco

Travel required: 5%

FLSA Status: Administrative Assistant III - Non-Exempt

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you're looking for a rewarding career in public service.

You'll love the Benefits of Working at OIEC:

• Hybrid work schedule, if applicable
• 96 hours of accrued vacation a year
• 96 hours of accrued sick leave a year
• 20+ holidays every year
• Career advancement opportunities
• Free parking
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)

OIEC is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program.

OIEC - Administrative Assistant to First Responder Unit (Admin Asst III) - WeslacoThe administrative assistant to the First Responder Unit works out of the Weslaco office and performs complex administrative and technical support for the First Responder Unit Manager. The unit consists of ombudsmen and customer support staff. May act as unit customer support specialist (CSS). We are looking for someone who is a stellar, self-starter who knows how to prioritize and organize work and see projects through to completion. Must be positive, detail oriented, impartial and maintain confidentiality. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

This position:

• acts as point of contact for travel for the unit.
• provides assistance on the leave accounting system (CAPPS).
• maintains the unit Ombudsmen calendars (Outlook and Compass).
• ensures unit coverage.
• monitors DTS (dispute tracking spreadsheet).
• coordinates team building for the unit.
• develops and maintains filing systems.
• provides internal communication to unit staff.
• provides back-up on the scheduling function and back-up to monitoring the queue.
• may perform CSS duties: assists injured employees; provides preliminary information and general assistance; documents all customer contact; reviews/logs receipt of forms, incoming mail and faxes; prepares correspondence letters, memorandums, claim folders and reports for the ombudsmen; and schedules hearings and meetings for ombudsmen and maintains a docket calendar.

Additional job details:

This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable, consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.



Qualifications:

This position requires:

• graduation from high school or equivalent
• eighteen months full-time experience performing administrative/clerical work
• note: college hours in course work relevant to position may be substituted for experience on a year-for-year basis

Additionally, preferences for this job are:

• two years administrative assistance experience
• college education
• workers' compensation experience
• bilingual in English and Spanish language skills (oral and written)

This position requires demonstrated knowledge of:

• use of software applications, including Microsoft Word and Outlook

This position requires demonstrated skill in:

• attention to detail
• handling and solving problems
• data entry and retrieval
• records maintenance principles and practices
• use of correct grammar, punctuation, and spelling

This position requires the demonstrated ability to:

• maintain confidentiality
• remain impartial in the office
• multitask and meet deadlines
• establish and maintain effective working relationships with a variety of individuals and groups including injured employees and fellow staff members
• communicate effectively both verbally and in writing with all levels of employees and the public.

How to apply

Before you apply, please click, or copy and paste the following link into your browser for more information about working for the Office of Injured Employee Counsel (OIEC): https://www.oiec.texas.gov/contact/jobs.html

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not take the place of this required information.

Submitted through Work in Texas

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link or copy and paste it into your browser: CAPPS TALEO Career Section

Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

Equal employment opportunity:OIEC does not discriminate on the basis of race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.

Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.

Employment Preferences

Former Foster Youth Preference

An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual's 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. Tex. Gov't Code, Section 672.002.

Military employment preference

Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.

In order to receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:

• Veteran: DD Form 214
• Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation
• Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active duty military orders
• Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating

Documentation must be attached before military preference can be granted.

All attachments containing personal and/or sensitive information must be redacted.

Click or copy and paste this link into your browser: www.texasskillstowork.com for help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

15P, 42A, 56M, 68G, 420A, AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X, PERS, 0100, 0111, 3372, 3381, 6046, 0170, 4430, 3F5X1, 8A200

Click or copy and paste the following link into your browser to access Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf