Job Description

Status: Internal/External-OIEC employees and the general public

Job Posting #: 00043374

Location: Dallas

Travel required: up to 5%

FLSA Status: - Administrative Assistant III Non-Exempt

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you're looking for a rewarding career in public service.

You'll love the Benefits of Working at OIEC:

• Hybrid work schedule, if applicable
• 96 hours of accrued vacation a year
• 96 hours of accrued sick leave a year
• 20+ holidays every year
• Career advancement opportunities
• Free parking
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)

OIEC is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program.

OIEC - Field Office Administrative Assistant (Admin Asst III) - Dallas

The field office administrative assistant works out of the Dallas office and performs complex administrative and technical support for the Regional Manager. The office consists of ombudsmen and customer support staff. May act as regional customer support specialist (CSS). We are looking for someone who is a stellar, self-starter who knows how to prioritize and organize work and see projects through to completion. Must be positive, detail oriented, impartial and maintain confidentiality. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

This position:

• Acts as point of contact for travel for the office
• Assists with the leave accounting system (CAPPS)
• Maintains the office(s) and regional manager's calendar (Outlook and Compass)
• Ensures office coverage
• Monitors DTS (dispute tracking spreadsheet)
• Coordinates team building
• Orders and maintains office inventory and supplies
• Oversees records retention for the office
• Develops and maintains filing systems
• Provides internal communication to office staff
• Provides back-up on the scheduling function and back-up to monitoring the queue
• May perform CSS duties: assists injured employees; provides preliminary information and general assistance; documents all customer contact; reviews/logs receipt of forms, incoming mail and faxes; attempts to resolve claim disputes; refers unresolved disputes to appropriate staff; assists with contacting appropriate licensing boards for complaints against health care providers; prepares correspondence letters, memorandums, claim folders and reports for the ombudsmen; and schedules hearings and meetings for ombudsmen and maintains a docket calendar.

Additional job details:

This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable, consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.



Qualifications:

This position requires:

• Graduation from high school or equivalent
• Eighteen months full-time experience in an office setting performing administrative work

Preferences for this position include:

• At least three years administrative assistance experience
• College education
• Workers' compensation experience
• Bilingual in English and Spanish language skills (oral and written)

This position requires demonstrated knowledge of:

• Microsoft Word and Outlook

This position requires demonstrated skill in:

• Attention to detail
• Handling and solving problems
• Records maintenance principles and practices
• Use of correct grammar, punctuation, and spelling

This position requires the demonstrated ability to:

• Maintain confidentiality
• Remain impartial in the office
• Multitask and meet deadlines
• Establish and maintain effective working relationships with a variety of individuals and groups
• Communicate effectively both verbally and in writing with all levels of employees and the public

How to apply

Before you apply, please click, or copy and paste the following link into your browser for more information about working for the Office of Injured Employee Counsel (OIEC): OIEC LINK

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not take the place of this required information.

Submitted through Work in Texas

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link or copy and paste it into your browser: CAPPS TALEO Career Section

Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.

Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.

Employment Preferences

Former Foster Youth Preference

An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual's 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. Tex. Gov't Code, Section 672.002.

Military employment preference

Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.

In order to receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:

• Veteran: DD Form 214
• Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation
• Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation
• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active duty military orders
• Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating

Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents.

For help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: www.texasskillstowork.com

Applicable Military Occupational Specialty (MOS) codes are included, but are not limited to the following:

15P, 42A, 56M, 68G, 420A, AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X, PERS, 0100, 0111, 3372, 3381, 6046, 0170, 4430, 3F5X1, 8A200

Click the following link into your browser to access Military Crosswalk information: MOS and Military Crosswalk