OIEC - Office Admin Assistant/Mail Processor (Admin Asst III) - Austin

Job Description

Status: Internal/External-OIEC employees and the general public

Job Posting #: 00045104

Location: Austin

Travel required: 5%

FLSA Status: Administrative Assistant III (Non-exempt)

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. Office of Injured Employee Counsel is hiring! Apply now if you're looking for a rewarding career in public service.

The Office of Injured Employee Counsel (OIEC) is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program.

Office Administrative Assistant/Mail Processor - Austin

This position performs routine administrative support work for the Office of Injured Employee Counsel. Work involves processing and distributing incoming mail; preparing and processing outgoing agency mail; and greeting and assisting agency customers. Reviewing and distributing incoming emails from the agency's general email inbox to appropriate staff. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

This position works Monday - Friday, in the office from 8:00 am - 5:00 pm.

This position:

• Sorts, processes, and distributes mail, overnight/ground, inter-department, inter-agency mail, and records received by the agency.
• Responsible for package tracking and delivery management systems, and automated shipping systems.
• Prepares and processes outgoing agency mail and shipments.
• Reviews and manages the agency's general email inbox. Forwards and saves emails to appropriate field staff.
• Answers the agency's main line and transfers calls to the appropriate field staff.
• Assists in monitoring and distributing incoming faxes.
• Greets and assists internal and external customers and responds to routine inquiries.
• Performs other duties as assigned.

Qualifications:

This position requires:

• graduation from high school or equivalent
• eighteen months full-time work experience in a mail services environment or administrative or clerical support work.

Additionally, preferences for this job are:

• workers' compensation knowledge
• DRIS and TxComp experience (proprietary databases)
• two years processing mail
• bilingual in English and Spanish language skills (oral and written)

This position requires demonstrated knowledge of:

• Microsoft Word, Excel, Outlook, and SharePoint

This position requires demonstrated skill in:

• package tracking and delivery management systems
• using personal computers sufficient to enter and extract data from related systems and programs required to perform the job
• problem solving and critical thinking
• providing excellent customer service
• using correct grammar, punctuation, and spelling
• communicating effectively both verbally and in writing

This position requires the demonstrated ability to:

• maintain filing and record keeping systems
• maintain the confidentiality of sensitive information
• analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments
• manage workload and priorities to meet necessary deadlines
• work both independently and as a team player
• continually display a positive attitude
• pay attention to detail
• stay organized

How to apply

Before you apply, please click, or copy and paste the following link into your browser for more information about working for the Office of Injured Employee Counsel (OIEC): https://www.oiec.texas.gov/contact/jobs.html

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not take the place of this required information.

Submitted through Work in Texas - Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Click on the following link or copy and paste it into your browser: CAPPS TALEO Career Section

Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

Equal employment opportunity: OIEC does not discriminate on the basis of race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.

Please note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.

Employment Preferences

Former Foster Youth Preference

An individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual's 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification. Tex. Gov't Code, Section 672.002.

Military employment preference

Senate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.

In order to receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:

Veteran: DD Form 214

Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentation

Orphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentation

Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active duty military orders

Spouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability rating

Documentation must be attached before military preference can be granted.

All attachments containing personal and/or sensitive information must be redacted.

Click or copy and paste this link into your browser: www.texasskillstowork.com for help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

15P, 42A, 56M, 68G, 420A, AZ, LS, LSS, MC, PS, RP, SN, YN, YNS, 741X, PERS, 0100, 0111, 3372, 3381, 6046, 0170, 4430, 3F5X1, 8A200

Click or copy and paste the following link into your browser to access Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf