Ombudsman Regional Coordinator-Metro Region (ALTSD #10111296+)

$22.66 - $36.26 Hourly

$47,138 - $75,421 Annually

This position is a Pay Band SE

Posting Details

This posting may be used to fill multiple positions.

Interviews are anticipated to be conducted within two weeks of closing date.

The Long-Term Care Ombudsman Program is a federally and state mandated resident-directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long-term care facilities.

Why does the job exist?

This position exists primarily to protect the civil and resident rights of New Mexicans living in long-term care facilities and to independently advocate for residents' wishes and quality of care that meets national standards.

How does it get done?

Regional coordinators develop relationships within the long-term care facilities and within their region to promote and protect resident rights and the role of the Ombudsman program. They are knowledgeable about long-term care services and supports. They manage regional Ombudsman Volunteers: recruit, train, retain and provide support and technical assistance. Identifies, investigates, and resolves complaints made by or on behalf of long-term care facility residents that relate to action, inaction or decisions that may adversely affect the health, safety welfare or rights of residents. Travels throughout the Metro region to visit residents in facilities, participate in resident care plan meetings, visit resident and family councils, and promote the program. Maintains a regular presence in long-term care facilities and provides in-service trainings to staff, resident and family councils. Keeps volunteers current through oversight and training. Provides direct advocacy services in all facilities not covered by a certified volunteer. Maintains case documentation in Ombudsmanager to support the federal Ombudsman Program National reporting requirements as a basis for continued federal fiscal support. Provides systemic advocacy and education services in long-term care facilities to ensure quality of life of facility residents. Maintain case documentation as required for national reporting and for court appearances as needed.

Who are the customers?

Individuals residing in long-term care settings, such as nursing facilities and assisted living facilities.

Ideal Candidate

The ideal candidate must be professional, courteous, civil, respectful and must provide strong advocacy. Must be open, honest and have thorough communication. Experience in working with vulnerable/ aged individuals or long-term care experience.

Minimum Qualification

Bachelor's degree in social work, criminal justice, psychology, or related social science field as it pertains to the essential duties and responsibilities of the classification, plus two (2) years of related experience. One (1) year of related experience may be substituted for each year of required education.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Pre-employment state and federal criminal background investigation is required and is conditional pending results.

Must possess a valid New Mexico driver's license. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.

Statewide travel is required to visit residents in long-term care facilities, as well as travel to trainings and outreach events.

Working Conditions

Work is performed in person with residents where they reside and in an office setting with extensive computer and telephone use. Specific geographic location for this position will vary depending on agency needs and utilization.

Supplemental Information

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Agency Contact Information: Richard Wirtemburg (505) 709-7503. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.