Onsite Call Center Rep $21 (Must have a BS, BA, or MA Degree)

Atlanta, Georgia

Employer: RemX
Industry: 
Salary: $21 per hour
Job type: Full-Time
RemX is looking to fill an Onsite Customer Accounts Call Center Rep position for our client. You will be responsible for handling high-volume calls in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality of customer service.

Customer Accounts Department
  • Must be flexible to work any 8 hour shift Mon-Fri 8am-9pm
  • 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)
  • Wage $21 an hour with BA or MA (Required)
  • Dress Code: Business Casual
  • Worksite Environment: Large Call Center (roughly 150)

Skill Set
  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn.
  • Bilingual (Spanish) a plus
  • College Degree (4 Year) is Required.

Job Duties
  • Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions and customer using negotiation skills and by educating the customer.
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude.
  • Adhere to appropriate compliance policies and procedures.
Created: 2024-08-30
Reference: 1191777
Country: United States
State: Georgia
City: Atlanta
ZIP: 30334

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