On-site Mobile Device Management (MDM) Support Technician
Round Rock, Texas
Employer: Insight Global
Industry: Help Desk
Salary: Competitive
Job type: Part-Time
Dell is supporting a large customer in the aerospace industry by managing their end-user environment, including mobile device support. This customer has a site in Wichita, Kansas, where many employees sit and need support for any issues that may occur with their mobile devices. This includes helping to troubleshoot, configure their applications and access as well as other possible desktop issues they may have.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- Must be local to Wichita, KS
- 3 years of technical support experience installing, troubleshooting, configuring, and repairing desktops, laptops, tablets, phones and printers
- Ability to manage devices in Intune, Active Directory and SCCM
- 2 years of experience troubleshooting and configure both iOS and Android mobile devices
- Knowledge of 5G and WiFi IT networking
- Knowledge of ITIL processes
- Ability to pass a background check
- Excellent customer service skills
Nice to Have Skills & Experience
- Familiarity with the process to set up a user's mobile device.
- Both MAC & Linux OS knowledge
- Knowledge of using Citrix on a mobile device
- Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- Must be local to Wichita, KS
- 3 years of technical support experience installing, troubleshooting, configuring, and repairing desktops, laptops, tablets, phones and printers
- Ability to manage devices in Intune, Active Directory and SCCM
- 2 years of experience troubleshooting and configure both iOS and Android mobile devices
- Knowledge of 5G and WiFi IT networking
- Knowledge of ITIL processes
- Ability to pass a background check
- Excellent customer service skills
Nice to Have Skills & Experience
- Familiarity with the process to set up a user's mobile device.
- Both MAC & Linux OS knowledge
- Knowledge of using Citrix on a mobile device
- Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator, etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-09-18
Reference: 381302
Country: United States
State: Texas
City: Round Rock
ZIP: 78681
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