JOB SUMMARY

Provides support to users with all technology related issues including hardware, software, network, telephony, printers, mobile, etc.

Troubleshoot, document, and escalate technology related issues. Perform root cause analysis and recommend procedures and controls for problem prevention.

Test, evaluate, and implement new technology.

The position is located at Medline's Usbridge, MA Distribution Center

MAJOR RESPONSIBILITIES

• Provide second level support for location specific trouble tickets
• Support users with all technology related issues and provide one call resolution including ticket generation and maintenance
• Configure, install and support workstations, laptops, printers, tablets, phones and other networked devices.
• Analyzes performance, identifies problem areas and provides actionable insight to problem resolution
• Engage and resolve technical issues across multiple teams
• Performs maintenance tests for designated including identifying, isolating, and escalating issues to appropriate personnel
• Assist with purchasing, inventory, and financial transactions for physical and licensed technology

COVID-19 Vaccination

Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.

MINIMUM JOB REQUIREMENTS

High school diploma or equivalent

WORK EXPERIENCE

At least 2 years of experience in IT.

Experience providing customer service to internal or external customers.

Experience troubleshooting operating system

KNOWLEDGE/SKILLS/ABILITIES

Ability to interface both technical and non-technical personnel

PREFERRED JOB REQUIREMENTS

Bachelor's degree in IT or related field