Operations Analyst

This position is a hybrid role with a requirement to be onsite 1-2 days a week in Mesa, AZ.

Position Overview: The Operations Analyst is responsible or work within our "Orchestration" area of our command center. This position will work to support our operations areas as well as our intake, quality assurance, engineering, and infrastructure areas. The Orchestration acts as intake for request from other departments as well as works on record keeping, data management, certificate and device validation and analytical and trending data review. This position will be supporting the entire command center with any work or request that might impact our upkeep or implementation of roadside, server, and remote operations.

Essential Responsibilities:
- Ensure compliance with company policies and regulatory requirements.
- Maintain accurate and detailed records of all account documentation.
- Communicate effectively with advisors to resolve any discrepancies or issues.
- Design and implement technology solutions for tracking and reporting to increase efficiency.
- Coordinate with the Command Center Operations teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
- Maintain documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
- Assist in inventory asset tracking, invoicing parts tracking, and coordinating all additional assets and records related to Command Center operations.
- Assist legal department and our leadership team in retrieving records such as certification and device logs as related to affidavit or public records requests.
- Ability to work in a fast-paced operational environment.
- Ability to work independently with minimal supervision.
- Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
- Ability to learn in an 'on-the-job' training environment.
- Participates in planning, daily stand-ups, backlogs sessions.
- Performs other duties and/or special projects as assigned.
- Identifies areas of opportunity to improve our service offering.
- Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI's.
- Ability and willingness to learn new things, particularly new technology.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 2+ years of experience in an analyst role -- could be a Business Analyst, Operations Analyst, Inventory Analyst, Supply Chain Analyst, etc.
- Comfortable working in the technical space, although this is NOT a technical role
- Ability to handle a variety of miscellaneous projects at once
- Very strong administrative skills with ability to work in a multiple computer systems, databases, etc.
- Experience in accurately and reliably interpreting data for determining appropriate action.
- Strong Excel skills, PowerBI or any other BI platforms, Tableau, and/or data analysis skills

Nice to Have Skills & Experience
- Experience working in the legal field
- Experience in asset management or inventory control

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.