Operations Assistant (Laboratory) NF-03

Summary

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This position is located at the Fort Sams Houston (Food Analysis Diagnostic Laboratory).

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

• Serves as an Operations Assistant (Laboratory) for GVMP under DoD Food Analysis and Diagnostic Laboratory. Incumbent performs duties primarily related to specimen receipt, electronic logging, shipping and online reporting.
• The incumbent will additionally be a customer service representative who is responsible for answering phones and handling customer calls.
• The incumbent will also serve as lab ordering official and Government Purchase Card holder performing tasks related to medical supply inventory audits, ordering, receiving, inspecting, record keeping and vendor coordination.
• Processes animal sample packages to include unpacking, date tracking and documentation review for technical accuracy and completeness.
• Exercises care in handling, processing and shipping of samples due to the nature of samples and risk of infection.
• For misrouted samples or samples that must be sent to an outside laboratory, determines appropriate sample packing and preservative materials required to maintain integrity samples during shipment.
• Monitors and replenishes inventory. Processes purchasing documents and periodically prepare and submit reconciliation reports. Verifies receipt of payment for specimen processing.
• Maintains all documentation as required by Army and local regulations.
• Determine sample test requirements, ensure proper tube designation for a wide variety of laboratory specimens for in-house analysis and/or shipment.
• Inspects analysis request form to ensure that information complete and accurate. Verifies samples are collected in proper tubes and labeled accordingly. Appropriately identifies samples to ensure proper placement and determines urgency of processing.
• Receives and reviews results for completeness and enters into Remote On-Line Veterinary Records System (ROVR).
• Immediately informs supervisor of critical results or problems identified. Sends results to remote clinics, DOD entities, and state and federal government via mail service, FedEx, or fax. Retrieves test results from storage upon request.
• Receives and handles customer service calls and email inquiries from requesting agencies and pet owners.
• Contacts referring veterinarians for additional required information and/or patient history to ensure proper test result data is obtained. Enters all received samples into the electronic laboratory information management system.
• Scans/uploads results into ERHS. Uses variety of software programs and/or an electric typewriter to prepare material involving technical and legal terminology of the unit, requiring accuracy in spelling, grammar, and syllabication.
• Types required number of copies based on standard operating procedures, distributes according to content.
• Types material in final form; proofreads and screens for all required enclosures before releasing to responsible person for coordination and signature.
• Processes and verifies payment transactions and prepares for deposit. Performs daily financial activity reports on a daily basis as required to complete the bank deposit.
• Establishes and maintains office files in accordance with regulatory guidelines and procedures as dictated by unit SOP and standards of the laboratory accrediting agencies. Compiles and provides end of month financial statistics as required.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Ability to work occasional Saturdays for special events.
• Must be able to receive all mandated immunizations to work in a direct-patient capacity and/or veterinary environment.
• Must not have an aversion to animals, blood, bodily fluids, animal tissues, strong odors, needles, or sharp instruments.
• Appointment is subject to the completion of a favorable suitability determination.
• A successful background investigation submission to the Defense Counterintelligence and Security Agency (DCSA) must be met no later than 30 calendar days after entry on duty or placement in the position for internal candidates.

Qualifications

Minimum Qualifications:

• Progressive work experience which demonstrates the knowledge and skills required to perform the duties of the position.
• Basic computer skills to include proficiency in Microsoft Suite or equivalent.
• Experience in using a point of sales software.
• Basic arithmetic expertise to balance cash draw, accept payments and provide change accurately.
• Typing proficiency - 40WPM.

Highly Preferred Criteria:

• Clerical experience in a Veterinary Clinic or equivalent or working in an outpatient medical facility/operations as clerical-administrative support.
• Ability to lift 40 lbs and long periods of standing, restraining, kneeling, reaching and sitting, etc

The information provided on your resume should be clear and specific. You will be rated based solely off of the information provided within your resume. Assumptions will not be made regarding your experience and the duties performed.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

• The Area of Consideration for this vacancy announcement is defined as Bexar County, TX/Fort Sam Houston and surrounding area within 50-mile radius; in addition to, you are considered eligible if one of the following applies: 1) you live outside of this area and are able to commute to work on a daily/as needed basis, 2) you are able to relocate yourself on your own expenses. Eligibility begins 30 days before the military sponsor's reporting date at the new duty location. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration).

Salary Information:

Salary is pro-rated based on a 40 hour work week. Hourly salary is:

NF-03 $17.06ph to $17.50ph ($35600pa to $36523pa)

PCS Costs

• Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differentials

• This is a pay-banded position.
• Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
• Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
• Note: this position is not authorized for Sunday premium pay and night differential.

Incentives and Bonuses

• Incentives will not be paid.

Non-Foreign Overseas Allowances

• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

Please check out our Applicant Information Kit:

• It contains additional information applicants may find useful when applying for our jobs (To view kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf).

Scheduling Information:

• Below defines theemployment category for this position:
  
  - Part-Time (at least 20 guaranteed work hours per week (may be scheduled be scheduled between 20-39 hours per week)
• Work schedule to be determined after hire.

Other:

• Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated on the following competencies: Minimum Qualifications, Conditions of Employment, Physical Requirements, Highly Preferred Criteria, and Integrity Certification.

Applicants can claim the following eligibilities:

• NAF Preference - Involuntarily Separated From the Military
• NAF Preference - Spouse Employment Preference (SEP)
• NAF Priority Consideration - Business Based Action
• NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
• NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
• NAF Priority Consideration - Outside Applicant Veteran (OAV)
• NAF Priority Consideration - Parent of a Veteran (OAV)
• NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

If claiming Spousal Preference, please upload a copy of the sponsor's PCS Orders listing the applicant by name. If the PCS Orders do not list the applicant by name, please upload a copy of the applicant's marriage certificate to further validate the eligibility claim.

Qualified Preference-eligible candidates (e.g. Military Spouse Preference, Involuntarily Separated Military Preference) meeting the highly preferred criteria will be referred to management first.

If an additional list is required, Non-Preference Eligible Candidates who meet the minimum qualifications and meeting the highly preferred criteria will be referred to management.

Lastly, if no selection was made off of the previous lists, management may make selections for candidates meeting the minimum qualifications only.

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents must be submitted with your application:
  
  
  • Resume
  
  
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  
  
  • Cover Letter
  • DD-214/ Statement of Service
  • DA 3434
  • DD 214 or DD 1300 to support Spouse/Parent use of Outside Applicant Veteran Priority
  • Transition Assistance Stamp Card for Involuntarily Separated Military Preference/ DD Form 1173 to support Family Member's use of Preference
  • PCS Orders
  • Proof of Marriage Status
  • Resume
  • SF-50/ Notification of Personnel Action
• How to Apply
  
  You may submit your application package using one of the two methods identified below:
  
  1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN):O2NAFAV-24-12520129. Announcement closes at 11:59 PM Eastern Time on 08/30/2024to receive consideration.
  
  -Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12520129
  
  -Complete the online application, verify the required documentation is included with your application package, and submit the application.
  
  -You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  
  -It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  
  -Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
  
  2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
  
  Department of the Army Nonappropriated Fund Instrumentalities are Equal Employment Opportunity Employers.
  
  Department of the Army provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, notify the servicing NAF HRD. Requests for reasonable accommodation are made on a case-by-case basis.
  
  An individual who was required to register with Selective Service and who has not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
  
  Agency contact information
  
  APG NAF HRO GVMP/FSH
  
  Fax
  4102781179
  Email
  
  usarmy.apg.chra-ne.mbx.naf-vet-services@army.mil
  
  Address
  
  AV-NAF-W03HAA US ARMY PUBLIC HEALTH CENTER
  
  Do Not Mail
  
  Aberdeen Proving Ground, MD 21005
  
  US
  
  Next steps
  
  Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents must be submitted with your application:

• Resume

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• DA 3434
• DD 214 or DD 1300 to support Spouse/Parent use of Outside Applicant Veteran Priority
• Transition Assistance Stamp Card for Involuntarily Separated Military Preference/ DD Form 1173 to support Family Member's use of Preference
• PCS Orders
• Proof of Marriage Status
• Resume
• SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN):O2NAFAV-24-12520129. Announcement closes at 11:59 PM Eastern Time on 08/30/2024to receive consideration.

-Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12520129

-Complete the online application, verify the required documentation is included with your application package, and submit the application.

-You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.

-It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

-Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Department of the Army Nonappropriated Fund Instrumentalities are Equal Employment Opportunity Employers.

Department of the Army provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, notify the servicing NAF HRD. Requests for reasonable accommodation are made on a case-by-case basis.

An individual who was required to register with Selective Service and who has not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.

Agency contact information

APG NAF HRO GVMP/FSH

Fax
4102781179
Email

usarmy.apg.chra-ne.mbx.naf-vet-services@army.mil

Address

AV-NAF-W03HAA US ARMY PUBLIC HEALTH CENTER

Do Not Mail

Aberdeen Proving Ground, MD 21005

US

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request