Operations Coordinator, Allentown, PA

Work Location: Allentown, Pennsylvania
Shift:
Department: LS-SC-DNN2O Order Processing
Recruiter: [[recruiterName: Kathy Nicolosi, Hiring Manager: Cherie-Ann Ciszek,]]

This information is for internals only. Please do not share outside of the organization.

Your Role

The role of the Operations Coordinator will focus on ensuring the intercompany order management/fulfillment expectations are fully met in support of our NA manufactured products. Supporting the ISCO- NA FG Replenishment Team the coordinator will provide administrative support to the Life Science Business partners and all functional stakeholders. The role will develop the appropriate skills to drive and coordinate our in-house intercompany management processes to ensure we deliver the highest quality of service.
Provide an initial point of contact for in-house intercompany order processing support.

Responsibilities include:

• Manage the order process procedure using the assigned systems including SAP as well as other ERP systems (EDI, web portal, email)
• Coordinate intercompany inquires, complaints and support with internal stakeholders who support our interface including It, Operations, Customer Managers, IT and Business Development.
• Prepare and manage day to day international shipment documentation in alignment with subsidiary contracts and internal compliance to agreed timescales and key performance measurements.
• Prepare information as required to support both external and internal meetings.
• Work effectively and coordinate activities as required across internal teams.
• Be an internal champion for our Customer Relationship Management and use the established criteria to accurately manage and report status of intercompany activity and interactions.
• Work effectively with functional and support staff
• Supply administrative support when necessary to senior management
• Work closely with Operations on pre-shipment activities; including but not limited to export documentation; complaints management; reporting; RMA, Operational Intercept Tracking, as well as key projects as assigned
• Up to 5% travel

Physical Attributes:

• Lift, push, and or pull up to 50lbs
• Bend, stoop, squat, crawl, kneel, climb, and or reach above shoulder

Location: Onsite daily at our Allentown, PA location

Who You Are

Minimum Qualifications:

• Bachelor's Degree in Supply Chain Management, International Business, or other business discipline
• 2+ years of work experience in customer service, logistics, with ERP systems.

Preferred Qualifications:

• Knowledge of Oracle Order Management
• Knowledge of SAP P80 Tempo for Order Processing
• Understanding of operations, including order processing, logistics processes & procedures.
• Technical proficiency with appropriate procurement systems and analytic tools.
• Knowledge of MS office package (outlook, word, power point, excel and access)
• Excellent analytical, business process analysis and problem-solving capabilities.
• Ability to read, follow and understand standard operating procedures for Intercompany.
• Willingness to learn and quickly adjust to new tasks.
• Excellent and effective oral and written communication skills.
• Ability to work in self-directed environment.
• Ability to research problems using ERP systems.
• Highly motivated and results oriented.
• Ability to complete small scale projects or tasks on a deadline

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.