Operations Deployment Manager, Channel Strategy and Operations

Summary
The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The Worldwide Channel Strategy and Operations (CSO) Team provides operational support to our Channel Branded Programs through Preservation, Technology, Installation and Supply expertise.

We are growing our team and we are seeking an Operations Deployment Manager to ensure that Apple's branded fixtures in over 17,000 reseller locations throughout multiple countries are maintained to Apple's high standards to ensure the best customer experience. You excel at working independently and as part of a large, cross-functional team, and you are able to effectively interact and influence all levels within the organization.



Description
- Partner directly with region program managers to deliver Apple look-and-feel standards while delivering within the parameters of reseller operations.
- Oversee repair and maintenance activities; partner with project managers and vendors to ensure repairs are processed in a timely and satisfactory manner.
- Review and monitor maintenance reports to identify effective ways to manage costs.
- Calculate optional spend for each program, reseller and location.
- Manage end-to-end deployment initiatives across multiple regions, ensuring communication of global strategy, adherence to timelines, and seamless execution.
- Proven track record of successfully delivering large-scale projects in diverse, international markets
- Create and manage budgets for each country; keep program managers informed of costs in real time. Identify and resolve negative trends.
- Partner with internal design teams to validate repair methods and techniques to meet brand expectations.
- Continued assessment of overall program cost and ROI for Apple. Maintain close working relationships with Finance, Marcom and Sales teams.
- Spend time in-shops to identify program improvements. Maintain an intimate knowledge of all business aspects of Apple Branded Programs.
- Constant and strong communication with team members globally.

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