Operations Director - Public Sector Services

Description

Summary / Objective:

The Operations Director plays a critical role executing key strategic initiatives to enable PSS' growth, optimizing internal operations of the practice , monitoring / analyzing business results , and leading execution of PSS' Knowledge Management strategy .

Essential Functions / Key Responsibilities:

The Operations Director is responsible for managing day-to-day operations, coordinating / overseeing administrative activities, and project managing key strategic initiatives.

Practice Operations:

• Operational Oversight:
  

• Provide leadership and direction for practice operations, including policy and procedures, project management, dashboarding , and administrative activities
  

• S upport business operation s initiatives at the direction of P SS leadership related to coordination with corporate HR, recruiting, resource management, contracts, legal, security, finan ce , project set-up , marketing, IT , learning and development and engage with client-facing project teams and business units
  

• Identify and mitigate operational risks, including project risks, and compliance risks
  

• Develop risk management strategies and contingency plans to minimize potential impacts on practice operations
  

• Project Management:
  

• Lead and coordinate project management activities, including project planning, scheduling, budgeting, and tracking progress against milestones and deliverables
  

• Drive execution of strategic initiatives and special projects
  

• Manage internal operations staffing levels and workload distribution to ensure optimal utilization of operations and support staff
  

• Monitor project assignments and staffing needs to meet operational and project deadlines
  

• Process Improvement:
  

• Identify opportunities for process improvement and operational efficiency enhancements across the practice
  

• Develop and implement strategies to streamline workflows, optimize resource utilization , and drive continuous improvement
  

• Develop and codify policies and procedures as needed, including process mapping
  

• Knowledge Management Strategy:
  

• Develop a comprehensive knowledge management strategy aligned with practice goals and objective s
  

• Identify key knowledge priorities, objectives , and target outcomes
  

• Develop knowledge management procedures
  

• Collaborate with project teams to implement knowledge management strategy and technology solutions
  

• Monitor adoption and lead change management initiatives
  

Leadership and Development:

• Lead and mentor project teams , providing guidance, coaching, feedback, and professional development
  

• Foster a n inclusive and collaborative team culture, promoting knowledge sharing, teamwork, and service delivery excellence
  

Work Environment:

• Fast-paced consulting environment with tight deadlines , multiple projects, and shifting / competing priorities
  

• Flexible working hours required to meet practice needs and project demands and deadlines
  

• Customer / client centric
  

• Public Sector Services is committed to fostering a n environment and culture of inclusive diversity where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents
  

Travel Required:

• Travel may be required to AM office sites
  

Education & Experience :

• Bachelor's degree in Business Administration , Operations Management, or related field. Master's degree preferred
  

• Proven experience in operations management, project management, and consulting roles within the management consulting industry
  

• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organizatio n
  

• Project management skills and ability to manage multiple priorities in a fast-paced environment
  

• Strong leadership and communication skills, with the ability to effectively manage teams and collaborate with cross-functional stakeholders
  

• Demonstrated experience in process improvement, change management, and organizational development initiatives
  

• Proficiency in project management tools and software, such as Microsoft Project and Smartsheet
  

• Excellent analytical skills, with the ability to analyze data, identify trends, derive actionable insights, and make data-driven decisions
  

• Results-oriented mindset, with a focus on delivering high-quality outcomes and exceeding internal customer expectations
  

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively .
  

• Fluency in use of PowerBI
  

The above description is intended to outline the general responsibilities and qualifications for the position. Specific duties and requirements may vary based on firm and practice focus areas, and client and internal customer needs.

The salary range is $150,000 - $225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.