Operations Lead - St. Paul Campus

St. Paul Campus Operations Lead
University of Minnesota Bookstores

Description of Position
This lead position provides day to day operations support in the Bookstore located on the St. Paul Campus. This includes cashiering, money reconciliation, personnel management, visual merchandising, information systems, marketing, public relations and service related activities. In addition, this team member also serves as a cross functional team member within Course Materials and Ecommerce Departments. This position supports our retail efforts to serve customers, resolve and troubleshoot issues. Responsibilities include working with buyers to develop merchandising plans, forecast and maintain inventory levels based on demands and sale trends, and providing excellent customer service. Additional responsibilities include student supervision, training and ecommerce/course materials support. This position serves on the Bookstore's Operations team, ensuring excellent customer service and compliance in all activities. This part time position reports directly to the Course Materials Manager.

Responsibilities

50%- Daily Operations
• Lead day to day retail operations of the St. Paul Bookstore
• Assist with store promotions and off-site events
• Balance and reconcile
• Open and close the St. Paul Bookstore
• Merchandise products
• Maintain Inventory

25%-Course Materials Support
• Assist with Course Works Adoptions
• Correspond with departments and instructors regarding course material adoptions
• Coordinate Course material returns to publishers

10% - Student Support
• Work with the University of Minnesota Bookstore team to ensure departmental coverage and exceptional customer service standards
• Supervise, train, and coach student employees
• Record student attendance and performance issues

10% - Customer Service
• Serve as a backup to departmental staff in Operation departments as needed.
• Respond, troubleshoot and resolve customer inquiries
• Foster and build positive relationships internally and externally furthering the University's commitment to diversity, equity and inclusivity

5% - Misc.
• Miscellaneous duties as assigned and assist in all areas as needed

Essential Functions of the Position

• Deliver high standards for customer service
• Lead day to day operation of the St. Paul Bookstore
• Serve as back up in Course Material and Ecommerce departments
• Supervise, train and coach students
• Maintain cash room and balancing duties
• Miscellaneous duties as assigned

Work Environment

Work is performed mainly in a retail store and office setting with some office/computer work. Primarily scheduled work days are Monday through Saturday, 24 hours per week.

Classification #: 1885, Executive & Admin Specialist
Salary Range: C4/29A $22.71 - $34.08
Status: Non-Exempt
Probationary Period: 6 months
Last Revision: July 15, 2024

Qualifications

Minimum Qualifications

• High School Diploma/GED and four years general office/clerical experience. Training/education may substitute for some of the experience. Computer experience required. Requires knowledge and/or demonstrated ability to perform general office tasks. Specific knowledge/skills may be required.
• Experience training others and a demonstrated ability to lead.
• 1 year customer service in a retail environment
• Proficiency with Microsoft Office products and Google Software platforms.

Knowledge, Skills and Abilities

• Ability to communicate effectively.
• Knowledge of retail sales and handling merchandise.
• Ability to provide excellent customer service.
• Strong interpersonal and problem solving skills.
• Excellent administrative and leadership skills.
• Ability to lead and multitask

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).