Operations Manager - Baltimore, MD
Baltimore, Maryland
Employer: Amazon
Industry: Supply Chain/Transportation Management
Salary: Competitive
Job type: Full-Time
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving. \r
\r
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.\r
\r
Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!\r
\r
Key Responsibilities and Job Elements:\r
- Support, mentor, and motivate your team
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts)
We are open to hiring candidates to work out of one of the following locations:
Baltimore, MD, USA
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
\r
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.\r
\r
Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!\r
\r
Key Responsibilities and Job Elements:\r
- Support, mentor, and motivate your team
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts)
We are open to hiring candidates to work out of one of the following locations:
Baltimore, MD, USA
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Created: 2024-05-08
Reference: 2634102
Country: United States
State: Maryland
City: Baltimore
ZIP: 21218
About Amazon
Founded in: 1994
Number of Employees: 1600000
Website: https://www.amazon.com/
Career site: https://www.amazon.jobs/en/
Instagram: https://www.instagram.com/amazon/
LinkedIn: https://www.linkedin.com/company/amazon/
Facebook: https://www.facebook.com/Amazon
Similar jobs:
-
Operations Manager
Computer World Services Corp. (CWS) in Bethesda, Maryland -
Rail Services Operations Manager
System One Holdings, LLC in Landover Hills, Maryland -
Operations Manager
Ulta Beauty in Annapolis, Maryland💸 $24.00 - $31.00 per hour -
Operations Manager
Computer World Services Corp. (CWS) in Bethesda, Maryland -
Network Operations Manager
Leidos Holding in Bethesda, Maryland💸 $108550.00 per year -
Distribution Center Operations Manager
AMERICAN TIRE in Salisbury, Maryland -
Operations Manager
Piper Companies in Columbia, Maryland💸 $80000 - $120000 per year -
Operations Manager
Computer World Services Corp. (CWS) in Bethesda, Maryland -
GPS- Operations Transformation- Strategic Management Consultant TS/SCI Poly Required
Deloitte in Baltimore, Maryland -
Laboratory Operations Manager
Kaiser Permanente in Rockville, Maryland -
Senior Operations Manager
Chenega MIOS SBU in Patuxent River, Maryland -
Operations Manager
Ulta Beauty in Pasadena, Maryland💸 $26.00 - $34.00 per hour -
Technology Operations Center Shift Manager
Computer World Services Corp. (CWS) in Bethesda, Maryland -
Operations Manager
Computer World Services Corp. (CWS) in Bethesda, Maryland -
Core Laboratory Operations Manager -covering hematology, flow, and blood bank departments
Kaiser Permanente in Rockville, Maryland -
Clinical Operations Manager
National Institutes of Health in Baltimore, Maryland -
Operations Manager
Ulta Beauty in Cumberland, Maryland💸 $24.00 - $31.00 per hour -
OPERATIONS SECURITY (OPSEC) PROGRAM MANAGER
United States Fleet Forces Command in Fort Meade Naval Facilities, Maryland -
Technology Operations Center Shift Manager
Computer World Services Corp. (CWS) in Bethesda, Maryland -
Technology Operations Center Shift Manager
Computer World Services Corp. (CWS) in Bethesda, Maryland