Operations Manager, Cloud Networking

Summary
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

People at Apple don't just build products - they craft the kind of experience that has revolutionized entire industries. The diverse collection of our people and their ideas encourage innovation in everything we do. Bring passion and dedication to your job and there's no telling what you could accomplish. Join Apple's Cloud network Infrastructure team as a site reliability engineer manager to help support and scale cloud services.

The Apple Networking team builds software-defined cloud network infrastructure as a part of Apple Cloud. Our infrastructure is a critical foundation in delivering Apple's services (such as iCloud, iTunes, Siri, Maps) to billions of customers. We are a fast paced organization where drive and collaboration are the keys to success. Teams across Apple rely critically on us for infrastructure that help them build services that scale globally, are highly available, and "just work".

As a Cloud Operations Manager you will be responsible for the cloud network service operation to maintain high availability, scale and resilience. The successful candidate is encouraged to be highly self-motivated with a passion for perfection, quality and detail in driving a talented cloud network operation team.



Description
In this role, you will be responsible for operation of production environments and lead the cloud network operation team in delivering an efficient and scalable operation that meets customer success criteria. Following are the key responsibilities

- Drive incident management with goal of reducing incident resolution time

- Act as the point of escalation for incidents and other customer impacting issues

- Define and implement systematic process based on Runbooks and tools in delivering a sustainable operation operating a sophisticated infrastructure.

- Drive post mortem and corrective and preventive actions to incident prevention.

- Drive safe production infrastructure maintenance

- Drive innovation on diagnostics, trouble shooting and root cause analysis

- Ensures detailed documentation of incidents and analysis based reporting of key metrics related to operational success

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