Operations Manager for Parent Giving and Engagement

Title:Operations Manager for Parent Giving and Engagement

Position Purpose:

This role works as part of a team in the office of Parent Giving and Engagement to provide tactical support toward reaching the engagement and philanthropic goals of the Bates Parents Fund. This role is responsible for the management of constituent data and communication strategy for the team, and provides additional advanced administrative support through volunteer training and management, preparing email and direct mailing campaigns, and coordinating email and phone responses to constituent inquiries. This role will handle complex and confidential situations and requests, and serves in a highly visible capacity as a department resource with parents, staff, faculty, and other constituents. This role requires a high level of comfort with the preparation and analysis of data and with utilizing excellent interpersonal skills to manage conversations with constituents and campus partners.

Job Duties:

Data & Administrative Support:

• Prepare parent data and segmentation for fundraising and engagement outreach, including solicitations, event invitations, and campus update emails.
• Manages timely execution of segmented, personalized Parents Fund solicitations and engagement outreach for current and incoming families.
• Serve as the key point person with Advancement Services for existing and new parent data reports to ensure accuracy and efficiency in reporting.
• Provides regular upkeep for and recording of contact update forms, parent and family records, volunteer interest forms, survey results, and other sources of external input from constituents.
• Offers conversion support to Slate for team members during the initial transition stage.
• In order to maximize the impact and effectiveness of family fundraising, identifies trends and patterns in complex data sets, and thinks creatively around the team needs and alternative methods for gaining insight/collecting information/improving fundraising
  tactics.

Volunteer Management:

• Manages GiveCampus data, resources, and volunteer feeds, coordinating with Advancement Services as needed, in order to support the success of the Parents Fund, the Parent Ambassador program, and various sets of volunteers within the platform.
• Provides training and troubleshooting for volunteers in the GiveCampus platform in order to expand the reach of the Parent Team through peer-to-peer fundraising.
• Is willing and able to learn new application features of GiveCampus and best practices for improving team procedures for highly personalized solicitations.
• Offers additional support to team and volunteers as assigned.

Event Planning & Coordination:

• Provides key strategic and tactical support for large-scale data projects such as registration and data tracking for events and projects, including Back to Bates: Family Weekend and regional Summer Welcome Receptions.
• Serves as the logistics lead for in-person campus and regional family events and for virtual family events and webinars.

Communication & Interpersonal Skills:

• Serves with enthusiasm and empathy as the first point of contact for constituents reaching out to the shared inbox or phone line.
• Develops a strong knowledge of campus resources and departments to connect constituents to the most helpful point person or resource.
• Develops and maintains collegial relationships through a collaborative and positive attitude.
• Demonstrates an understanding of and respect for confidentiality and discretion around constituent data and privacy.
• Has the ability to synthesize complex or highly-detailed information and share or present it (verbal and written) in a concise, logical, analytical manner.

Other:

• Has the ability and willingness to work weekends, evenings, and other non-traditional schedules for key Bates events.
• Demonstrates a commitment to diversity, inclusivity, and belonging, and to serving the needs of a culturally and educationally diverse and inclusive community.
• Demonstrates a personal commitment to excellence and the mission of a top-tier liberal arts college.

Minimum Qualifications:

Education

• Bachelor's degree preferred. An equivalent combination of education and experience will also be considered.
• Valid driver's license required.

Experience

• 5+ years of experience in higher education advancement or equivalent.
• 5+ years of experience working in non-profit institution of comparable complexity and scale preferred.
• 3+ years of demonstrated experience in project management.
• 3+ years of volunteer management experience or supervision.
• Understanding of data and how to analyze for application and results.
• Experience in portfolio management and solicitation preferred.
• Experience in program development preferred.
• Experience in event management preferred.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Excellent communication (written, verbal and presentation) skills.
• Keen attention to detail necessary for successful documentation, planning, and execution.
• Impeccable organizational skills and ability to coordinate resources and staff within the college community.
• Strong analytical and problem solving skills; ability to synthesize complex or diverse information.
• Ability to write concise, logical, analytical reports to convey complex issues.
• Strong interpersonal skills with ability to develop and maintain collegial relationships.
• Must be flexible, collaborative, and have a positive attitude.
• Ability to remain composed, friendly, and demonstrate poise under stress while working in a deadline-driven environment.
• Ability to work independently and to discern when to check in with a supervisor.
• Strong presentation skills and ability to develop dynamic presentations.
• Proficiency in basic data management systems and basic computer software (e.g., Microsoft Word and
• Excel, Power Point, Google docs, email, and calendaring.)
• Willingness and ability to learn additional applications as needed.
• Ability and willingness to travel (by car, air, train, or bus) domestically as needed.
• Ability and willingness to work weekends, evenings, and other non-traditional schedules.
• Personal commitment to excellence and the mission of a top-tier small liberal arts college.

Benefits:Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.

Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.

About Bates:

Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.

Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.

Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate.

Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.

The college is proud of deep roots in the Lewiston/Auburn community, Maine's second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.